Field Service Specialist

Job Description

Mandatory Skills :

DSS, win 10 / 11, powershell, macOS, ITSM

Qualifications :

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3-5 years (or more) of experience in a desk side support or IT support role.
• Proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10 / 11) and Microsoft Office Suite (Microsoft 365).
• Experience with macOS operating systems is a plus.
• Familiarity with network fundamentals (TCP / IP, DNS, DHCP) and basic network troubleshooting.
• Hands‑on experience with hardware installation, configuration, and repair (desktops, laptops, printers, etc.).
• Experience with Active Directory user and group management.
• Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Excellent communication (written and verbal) and interpersonal skills.
• Strong problem‑solving and analytical abilities.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Customer‑centric approach with a strong commitment to service excellence.
• Ability to lift and move computer equipment as needed.

Preferred Qualifications (Nice to Have)

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting and Staffing and Recruiting

Technical Support Engineer, Trilogy (Remote) – $60,000 / year USD

Greater Toronto Area, Canada

Posted 20 hours ago

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