Account Manager - Commercial HVAC

RSL’S story:

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby and nineteen other branches. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivalled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit:

RSL Mission

Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision

To be the environment that inspires excellence and trust within our community.

RSL Values

Gracious, Collaborative, Courageous, Innovative, Community Focused and Exceptional Experience

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for five consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

The Account Manager, Commercial HVAC will be responsible for promoting positive relationships with clients to assure procurement of future business, and profitability and support the growth of Refrigerative Supply and its commercial products.

Duties and Responsibilities

Duties and Responsibilities

• Develop and support new and existing customer base.
• Establish systematic customer contact to provide ongoing information on new equipment and systems according to an approved schedule in consultation with the Branch Manager.
• Establish strong relationships with Engineers.
• Develop multiple relationships with key players in customer operations.
• Perform market analysis to ascertain current opportunities and to identify customer needs and uses.
• Create and implement strategies for sales growth.
• Attend sales/product meetings and study and learn about new products.
• Conduct presentations with customers and engineers as required.
• Maintain sales volume and gross profit level at target levels or better.
• Frequent customers visit to identify new opportunities, address concerns and conduct follow-ups.
• Maintain records of sales, customer information, and requests.
• Collaborate with other staff to provide assistance and support.
• Participate in annual inventory count.
• Travel as required.
• Perform other duties as assigned or as required.

Skills and Qualifications

• Relevant work experience or post-secondary graduate with a P.Eng, CET, Diploma.
• Ability to read and review mechanical drawings and schedules.
• Excellent customer service skills.
• Must have a valid driver’s license in good standing.
• Demonstrates an understanding of effective selling methods.
• Energetic, self-motivated, creative thinker and effective communication skills.
• Accuracy, attention to detail, problem-solving skills and analytical ability.
• Good understanding of computer and productivity software.
• Team player who works well with a wide range of people in a high pace environment.
• • Possesses knowledge of HVAC systems and the ability to demonstrate and discuss with customers.
  • Must be able to handle multiple tasks.

About us:

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage.
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• Annual Bonus Program
• 3 weeks vacation.
• 3 personal obligation days.
• Wellness Account.
• Stay healthy with our rich benefits package.
• Protect your future with our Pension Plan.
• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.