Technical Writer- Internal Documentation Project 

Technical Writer- Internal Documentation Project Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Writer with 5+ years experience in internal product documentation client preferably in the Retail space as well as someone who has knowledge establishing internal knowledge bases at complex orgs to place at our client.

Terms : 6 month rolling contract Office Location : Toronto preferredHybrid : preferred on weekly basisOverview : Our Client’s Platform is a retail enablement platform with solutions for online and in-store commerce.

We are looking for an experienced technical writer to work with their enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management, for an internal audience.

You will be responsible for establishing an internal product documentation knowledge base and creating internal product documentation.

You’ll work directly with their Product Engineering, Product Management, and partner-facing teams to understand their products, market, audience, and commonly asked questions, and then create a positive, engaging learning experience for their internal audiences.

The goal of this content is to educate internal audiences on how to use and configure their products, so that they can better serve our partners.

Deliverables might include internal guides, concepts, FAQs, short videos, and more. While you will start with internal documentation, there may be an opportunity to expand into external documentation.

About the Role : Work with internal teams (primarily Product and Engineering) to understand the Client solutions, use cases, and documentation requirements for internal usersProduce high-quality external product documentation that is tailored to their target audienceDevelop documentation / content plans and socialize with key stakeholdersCreate diagrams and other visual aidsEdit content created by teammatesWork with partner-facing teams (e.

g., Technical Support, Customer Success Managers) to collect partner feedback and incorporate it into documentationCollaborate with other technical writers to align external and internal product documentation and release cadenceEstablish a process for developing and maintaining the knowledge baseMaintain a comprehensive library of technical terminology and documentationEncourage awareness and usage of documentation Monitor documentation usage and develop and execute on plans to drive awareness and usage with external and internal audiencesAbout You : 5+ years experience as a technical writer in a software development environment delivering documentation to an external or internal audienceExperience working with internal knowledge bases and working across multiple teamsExperience working in a company with 500+ employeesSkilled at making complex concepts and / or technical products easy to understand for a business / non-technical audienceAbility to deliver high-quality internal documentation with high attention to detailAbility to thrive in a fast-paced and ambiguous environmentExperience successfully navigating a complex organization and incorporating feedback from multiple stakeholderAbility to provide and maintain the external voice of a companyHighly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlinesSuperb grammar and spellingProven track record of and passion for putting process and best practices in placeAbility to multi-task and juggle competing priorities in a high-pressure, results-driven environmentKnowledge of current technical writing methods, trends, and technologiesUniversity degree or college diploma in English, Communications, Technical Writing, Engineering, Computer Science, or a related fieldBonus Points!Technical writing certificate or similar qualificationUndergraduate degreeExperience with product operations or project managementGrocery and / or retailer industry experienceExperience working at a tech startup, in e-commerce or in the technology sectorTools : Google DocsVisual Studio CodeGitHubSnagitLucidchartJiraConfluenceSlackMac