Part Time Customer Service Associate

How would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they’re also our everyday customers!

Are you looking to add some sparkle to your career? If so, look no further!

We are currently looking for our next dazzling gem to join our customer service team and the Spence family!

Who we are

Founded over 40 years ago, Spence Diamonds is a proudly Canadian Company.

We have grown and evolved over the years with a unique approach to becoming an industry leader in cut quality and the customer experience.

We take shopping for an engagement ring to the next level - with open show cases, displaying top of the line designer prototypes, accompanied by an unparalleled diamond education.

Since introducing Spence Artisan Created Diamonds, we are now blazing the way for reasonably priced, ethical and sustainable diamond choices! With unparalleled access to these diamonds, we truly are the best choice for our customers.

Our people are the center stone of our business. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.

What we offer

• Attractive compensation packages
• Amazing employee, friends & family discounts on our products
• A variety of Learning and Development resources
• Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
• Regular celebrations & employee incentive programs
• Team building events and activities
• Opportunity to grow within the company
• Continuous on the job training, support and mentorship

The role

As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience.

You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.

You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management.

You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store.

On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management.

Most importantly you ensure our customers are top priority and are all given the full Spence experience.

• Greet every customer in a friendly manner and provide extraordinary customer service
• Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through a sales approach
• Inspect and process incoming jewelry repairs
• Follow up with customers via phone or email regarding their repair orders
• Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience
• Answer all phone and email correspondences
• Cash handling and end of day processing
• Assist in coordinating the showroom appearance, merchandising and store tidiness

A few things we hope you have

• You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process
• You have excellent time management skills and make great decisions about which work to prioritize
• You have strong problem solving, and conflict resolution abilities
• You are energetic, outgoing and have strong customer relationship skills
• You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
• You have at least a years’ experience working in a customer service environment
• You’re used to working with a computer and are willing to learn new technology and software
• You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
• Bonus points if you have previous administrative or reception experience

Compensation

$16.75 / Hour