Community Moderation Specialist - Contract

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important?

We are seeking a highly motivated and passionate Community Specialist to join our team. This contract Community Specialist will play a pivotal role in fostering a strong and engaged community around our brand, products, or services. Your primary objective will be to build relationships, facilitate meaningful interactions, and create a sense of belonging among community members. Through your strategic initiatives, you will enhance brand loyalty, drive user engagement, and contribute to the overall success of our organization.

What you’ll do

Community building, social listening, escalation, and issues management

Compile and evangelize results, learnings, and best practices

Act as the internal voice of the customer

Show measurable results in community engagement and growth.

Be the primary point of contact for our community and address their inquiries, concerns, and feedback

Monitor social media channels and our community to identify and resolve issues, escalating them when necessary

Monitor social media channels and our community to identify brand champions and user generated content

What you’ll need

Proven community management experience

Demonstrated social media expertise from strategy through execution

Deep understanding of social media channels (Facebook, Twitter, Instagram, TikTok, etc.)

Working knowledge of social media tools (Sprout Social, Meta Business Suite, etc.)

Excellent writing and editing skills

Post-secondary education, with social media, digital marketing, or PR certification

A passion for food, home, and / or beauty

Exercise sound judgment to issue resolution of day-to-day operational challenges

Ability to work with autonomy, follow instructions and work as part of an integrated team

Ability to execute with flawless detail while keeping visibility of the broader strategy

Flexibility in availability during evenings and weekends

How you’ll succeed

In our Loblaw Marketing department, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note :

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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