Healthcare Field Testing/Support Analyst

HAMILTON, ONTARIO, CLIENT REQUIRES A HEALTHCARE TESTING / SUPPORT ANALYST FOR A 24 MONTH CONTRACT

REQUIRED SKILLS AND EXPERIENCE

• Minimum five (5) years health care experience with health care applications;
• At least two (2) years practical working experience as a Software Support / Delivery Specialist with emphasis towards information system implementations including developing business requirements;
• detailed technical specifications, testing, and associated performance indicators;
• Experience with Health Service Provider integrations between two (2) or more solutions;
• Experience in conducting gap analysis with healthcare systems, automated testing strategies and tools, and an understanding of standard lab and clinical technology system nomenclature;
• University degree in the field of Computer Science or Information Technology;
• Must be able to develop test strategies and plans, tracking spreadsheets, issue logs and executive level summary reports;
• Must be able to quickly learn, understand, and apply new technologies;
• Ability to use and manage typical vendor and help desk reporting and remediation tools with general application support experience;
• Demonstrated ability to manage both the execution and politics of complex user acceptance testing and application deployment activities;
• Successful experience balancing a continually changing workload to ensure professional quality deliverables are produced and project deadlines are met;
• Superior attention to detail and accuracy in developing documents;
• Superior customer service skills including the ability to proactively triage, resolve and / or minimize reported issues;

Excellent problem solving, interpersonal, organizational, and time management skills.

• Strong presentation and communication skills, both oral and written;
• Ability to prioritize, manage conflicting demands, and ability to take initiative;

Ability to work in a team environment as well as independently; and

Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

An explanation on how the proponent meets the desired Attributes below

• Familiar with Information & Data Architecture : good knowledge of and experience working with the electronic health record and related privacy and security domains including understanding of the Clinical Document Architecture and industry trends in managing and sharing health information;
• Understanding of both provincial and industry standards and models, ensuring that proposed and existing systems architectures are aligned with Provincial eHealth goals and objectives;
• Extensive experience in the testing and support of clinical web portals and solutions with Clinical Connect knowledge and experience preferred;
• Experience or familiarity with Microsoft Technologies such as BizTalk to integrate and manage automated business processes by exchanging documents and records of information for a Health Care solution preferred;
• Knowledge of Health Level Seven ( HL7 ) healthcare informatics interoperability standards with regards to projects for the exchange, integration, sharing, and retrieval of electronic health information over multiple platforms (IHE (Integrating the Healthcare Enterprise), ONC (Office of the National Coordinator for Health Information Technology ) / HIE (Health Information Exchange));
• PKI knowledge and experience (digital certificates);
• Experience with JIRA (Atlassian), Eclipse PPM (Upland) or any tool management Software that provides bug tracking, issue tracking, and project management functions would be an asset;

Experience with automated UI Testing Tools, including Test Complete or similar testing platforms, which gives testers the ability to create automated tests for multi-OS platforms would be preferred; and

Knowledge of industry and government regulations and standards as they relate to Regional and Provincial EHR Repositories, and other health information based technologies;

PIPEDA, PHIPA, PCI-DSS, ISO 27002, CobiT, HL7 v3, HL7v2, HL7 FHIR, and applicable others.

Advantages

HAMILTON, ONTARIO, CLIENT REQUIRES A HEALTHCARE TESTING / SUPPORT ANALYST FOR A 24 MONTH CONTRACT

REQUIRED SKILLS AND EXPERIENCE

• Minimum five (5) years health care experience with health care applications;
• At least two (2) years practical working experience as a Software Support / Delivery Specialist with emphasis towards information system implementations including developing business requirements;
• detailed technical specifications, testing, and associated performance indicators;
• Experience with Health Service Provider integrations between two (2) or more solutions;
• Experience in conducting gap analysis with healthcare systems, automated testing strategies and tools, and an understanding of standard lab and clinical technology system nomenclature;
• University degree in the field of Computer Science or Information Technology;
• Must be able to develop test strategies and plans, tracking spreadsheets, issue logs and executive level summary reports;
• Must be able to quickly learn, understand, and apply new technologies;
• Ability to use and manage typical vendor and help desk reporting and remediation tools with general application support experience;
• Demonstrated ability to manage both the execution and politics of complex user acceptance testing and application deployment activities;
• Successful experience balancing a continually changing workload to ensure professional quality deliverables are produced and project deadlines are met;
• Superior attention to detail and accuracy in developing documents;
• Superior customer service skills including the ability to proactively triage, resolve and / or minimize reported issues;

Excellent problem solving, interpersonal, organizational, and time management skills.

• Strong presentation and communication skills, both oral and written;
• Ability to prioritize, manage conflicting demands, and ability to take initiative;

Ability to work in a team environment as well as independently; and

Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

An explanation on how the proponent meets the desired Attributes below

• Familiar with Information & Data Architecture : good knowledge of and experience working with the electronic health record and related privacy and security domains including understanding of the Clinical Document Architecture and industry trends in managing and sharing health information;
• Understanding of both provincial and industry standards and models, ensuring that proposed and existing systems architectures are aligned with Provincial eHealth goals and objectives;
• Extensive experience in the testing and support of clinical web portals and solutions with Clinical Connect knowledge and experience preferred;
• Experience or familiarity with Microsoft Technologies such as BizTalk to integrate and manage automated business processes by exchanging documents and records of information for a Health Care solution preferred;
• Knowledge of Health Level Seven ( HL7 ) healthcare informatics interoperability standards with regards to projects for the exchange, integration, sharing, and retrieval of electronic health information over multiple platforms (IHE (Integrating the Healthcare Enterprise), ONC (Office of the National Coordinator for Health Information Technology ) / HIE (Health Information Exchange));
• PKI knowledge and experience (digital certificates);
• Experience with JIRA (Atlassian), Eclipse PPM (Upland) or any tool management Software that provides bug tracking, issue tracking, and project management functions would be an asset;

Experience with automated UI Testing Tools, including Test Complete or similar testing platforms, which gives testers the ability to create automated tests for multi-OS platforms would be preferred; and

Knowledge of industry and government regulations and standards as they relate to Regional and Provincial EHR Repositories, and other health information based technologies;

PIPEDA, PHIPA, PCI-DSS, ISO 27002, CobiT, HL7 v3, HL7v2, HL7 FHIR, and applicable others.

Responsibilities

HAMILTON, ONTARIO, CLIENT REQUIRES A HEALTHCARE TESTING / SUPPORT ANALYST FOR A 24 MONTH CONTRACT

REQUIRED SKILLS AND EXPERIENCE

• Minimum five (5) years health care experience with health care applications;
• At least two (2) years practical working experience as a Software Support / Delivery Specialist with emphasis towards information system implementations including developing business requirements;
• detailed technical specifications, testing, and associated performance indicators;
• Experience with Health Service Provider integrations between two (2) or more solutions;
• Experience in conducting gap analysis with healthcare systems, automated testing strategies and tools, and an understanding of standard lab and clinical technology system nomenclature;
• University degree in the field of Computer Science or Information Technology;
• Must be able to develop test strategies and plans, tracking spreadsheets, issue logs and executive level summary reports;
• Must be able to quickly learn, understand, and apply new technologies;
• Ability to use and manage typical vendor and help desk reporting and remediation tools with general application support experience;
• Demonstrated ability to manage both the execution and politics of complex user acceptance testing and application deployment activities;
• Successful experience balancing a continually changing workload to ensure professional quality deliverables are produced and project deadlines are met;
• Superior attention to detail and accuracy in developing documents;
• Superior customer service skills including the ability to proactively triage, resolve and / or minimize reported issues;

Excellent problem solving, interpersonal, organizational, and time management skills.

• Strong presentation and communication skills, both oral and written;
• Ability to prioritize, manage conflicting demands, and ability to take initiative;

Ability to work in a team environment as well as independently; and

Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

An explanation on how the proponent meets the desired Attributes below

• Familiar with Information & Data Architecture : good knowledge of and experience working with the electronic health record and related privacy and security domains including understanding of the Clinical Document Architecture and industry trends in managing and sharing health information;
• Understanding of both provincial and industry standards and models, ensuring that proposed and existing systems architectures are aligned with Provincial eHealth goals and objectives;
• Extensive experience in the testing and support of clinical web portals and solutions with Clinical Connect knowledge and experience preferred;
• Experience or familiarity with Microsoft Technologies such as BizTalk to integrate and manage automated business processes by exchanging documents and records of information for a Health Care solution preferred;
• Knowledge of Health Level Seven ( HL7 ) healthcare informatics interoperability standards with regards to projects for the exchange, integration, sharing, and retrieval of electronic health information over multiple platforms (IHE (Integrating the Healthcare Enterprise), ONC (Office of the National Coordinator for Health Information Technology ) / HIE (Health Information Exchange));
• PKI knowledge and experience (digital certificates);
• Experience with JIRA (Atlassian), Eclipse PPM (Upland) or any tool management Software that provides bug tracking, issue tracking, and project management functions would be an asset;

Experience with automated UI Testing Tools, including Test Complete or similar testing platforms, which gives testers the ability to create automated tests for multi-OS platforms would be preferred; and

Knowledge of industry and government regulations and standards as they relate to Regional and Provincial EHR Repositories, and other health information based technologies;

PIPEDA, PHIPA, PCI-DSS, ISO 27002, CobiT, HL7 v3, HL7v2, HL7 FHIR, and applicable others.

Qualifications

HAMILTON, ONTARIO, CLIENT REQUIRES A HEALTHCARE TESTING / SUPPORT ANALYST FOR A 24 MONTH CONTRACT

REQUIRED SKILLS AND EXPERIENCE

• Minimum five (5) years health care experience with health care applications;
• At least two (2) years practical working experience as a Software Support / Delivery Specialist with emphasis towards information system implementations including developing business requirements;
• detailed technical specifications, testing, and associated performance indicators;
• Experience with Health Service Provider integrations between two (2) or more solutions;
• Experience in conducting gap analysis with healthcare systems, automated testing strategies and tools, and an understanding of standard lab and clinical technology system nomenclature;
• University degree in the field of Computer Science or Information Technology;
• Must be able to develop test strategies and plans, tracking spreadsheets, issue logs and executive level summary reports;
• Must be able to quickly learn, understand, and apply new technologies;
• Ability to use and manage typical vendor and help desk reporting and remediation tools with general application support experience;
• Demonstrated ability to manage both the execution and politics of complex user acceptance testing and application deployment activities;
• Successful experience balancing a continually changing workload to ensure professional quality deliverables are produced and project deadlines are met;
• Superior attention to detail and accuracy in developing documents;
• Superior customer service skills including the ability to proactively triage, resolve and / or minimize reported issues;

Excellent problem solving, interpersonal, organizational, and time management skills.

• Strong presentation and communication skills, both oral and written;
• Ability to prioritize, manage conflicting demands, and ability to take initiative;

Ability to work in a team environment as well as independently; and

Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

An explanation on how the proponent meets the desired Attributes below

• Familiar with Information & Data Architecture : good knowledge of and experience working with the electronic health record and related privacy and security domains including understanding of the Clinical Document Architecture and industry trends in managing and sharing health information;
• Understanding of both provincial and industry standards and models, ensuring that proposed and existing systems architectures are aligned with Provincial eHealth goals and objectives;
• Extensive experience in the testing and support of clinical web portals and solutions with Clinical Connect knowledge and experience preferred;
• Experience or familiarity with Microsoft Technologies such as BizTalk to integrate and manage automated business processes by exchanging documents and records of information for a Health Care solution preferred;
• Knowledge of Health Level Seven ( HL7 ) healthcare informatics interoperability standards with regards to projects for the exchange, integration, sharing, and retrieval of electronic health information over multiple platforms (IHE (Integrating the Healthcare Enterprise), ONC (Office of the National Coordinator for Health Information Technology ) / HIE (Health Information Exchange));
• PKI knowledge and experience (digital certificates);
• Experience with JIRA (Atlassian), Eclipse PPM (Upland) or any tool management Software that provides bug tracking, issue tracking, and project management functions would be an asset;

Experience with automated UI Testing Tools, including Test Complete or similar testing platforms, which gives testers the ability to create automated tests for multi-OS platforms would be preferred; and

Knowledge of industry and government regulations and standards as they relate to Regional and Provincial EHR Repositories, and other health information based technologies;

PIPEDA, PHIPA, PCI-DSS, ISO 27002, CobiT, HL7 v3, HL7v2, HL7 FHIR, and applicable others.

Summary

HAMILTON, ONTARIO, CLIENT REQUIRES A HEALTHCARE TESTING / SUPPORT ANALYST FOR A 24 MONTH CONTRACT

REQUIRED SKILLS AND EXPERIENCE

• Minimum five (5) years health care experience with health care applications;
• At least two (2) years practical working experience as a Software Support / Delivery Specialist with emphasis towards information system implementations including developing business requirements;
• detailed technical specifications, testing, and associated performance indicators;
• Experience with Health Service Provider integrations between two (2) or more solutions;
• Experience in conducting gap analysis with healthcare systems, automated testing strategies and tools, and an understanding of standard lab and clinical technology system nomenclature;
• University degree in the field of Computer Science or Information Technology;
• Must be able to develop test strategies and plans, tracking spreadsheets, issue logs and executive level summary reports;
• Must be able to quickly learn, understand, and apply new technologies;
• Ability to use and manage typical vendor and help desk reporting and remediation tools with general application support experience;
• Demonstrated ability to manage both the execution and politics of complex user acceptance testing and application deployment activities;
• Successful experience balancing a continually changing workload to ensure professional quality deliverables are produced and project deadlines are met;
• Superior attention to detail and accuracy in developing documents;
• Superior customer service skills including the ability to proactively triage, resolve and / or minimize reported issues;

Excellent problem solving, interpersonal, organizational, and time management skills.

• Strong presentation and communication skills, both oral and written;
• Ability to prioritize, manage conflicting demands, and ability to take initiative;

Ability to work in a team environment as well as independently; and

Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

An explanation on how the proponent meets the desired Attributes below

• Familiar with Information & Data Architecture : good knowledge of and experience working with the electronic health record and related privacy and security domains including understanding of the Clinical Document Architecture and industry trends in managing and sharing health information;
• Understanding of both provincial and industry standards and models, ensuring that proposed and existing systems architectures are aligned with Provincial eHealth goals and objectives;
• Extensive experience in the testing and support of clinical web portals and solutions with Clinical Connect knowledge and experience preferred;
• Experience or familiarity with Microsoft Technologies such as BizTalk to integrate and manage automated business processes by exchanging documents and records of information for a Health Care solution preferred;
• Knowledge of Health Level Seven ( HL7 ) healthcare informatics interoperability standards with regards to projects for the exchange, integration, sharing, and retrieval of electronic health information over multiple platforms (IHE (Integrating the Healthcare Enterprise), ONC (Office of the National Coordinator for Health Information Technology ) / HIE (Health Information Exchange));
• PKI knowledge and experience (digital certificates);
• Experience with JIRA (Atlassian), Eclipse PPM (Upland) or any tool management Software that provides bug tracking, issue tracking, and project management functions would be an asset;

Experience with automated UI Testing Tools, including Test Complete or similar testing platforms, which gives testers the ability to create automated tests for multi-OS platforms would be preferred; and

Knowledge of industry and government regulations and standards as they relate to Regional and Provincial EHR Repositories, and other health information based technologies;

PIPEDA, PHIPA, PCI-DSS, ISO 27002, CobiT, HL7 v3, HL7v2, HL7 FHIR, and applicable others.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.