Mortgage Specialist

BMO Whitchurch-Stouffville, Ontario, Canada

Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their dream of home ownership a reality. You will receive industry‑leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential.

Responsibilities

• Build, manage, and cultivate relationships with a referral network to create pipeline of new mortgage business.
• Actively identify sales opportunities and refer to BMO colleagues as appropriate.
• Develop and execute effective marketing and sales programs to drive business results.
• Follow corporate policies, operating directives, legal and regulatory requirements.
• Proactively contact referral and origination sources identified through national or local partnerships.
• Assist with the implementation of targeted marketing programs, promotions, and other initiatives.
• Actively search for cross‑sell and up‑sell opportunities to achieve sales and profitability goals.
• Support delivery of targeted marketing programs and promotions.
• Seek opportunities to expand network by obtaining referrals and originations from existing relationships.
• Establish and enhance the bank’s community presence by participating in trade shows, conferences, and related events.
• Serve as a customer advocate during application and processing activities.
• Complete onboarding activities as required.
• Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
• Guide customers throughout mortgage application and processing activities.
• Partner with branch teams to hand off customers, finalize mortgage documentation, and refer customers with non‑mortgage needs.
• Resolve or elevate issues to meet customer expectations and ensure timely funding.
• Provide customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products and refer to appropriate BMO partners.
• Stay abreast of consumer needs, industry trends, best practices, and regulatory requirements for mortgage products and services.
• Address customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments.
• Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
• Provide advice and guidance to assigned business / group on implementation of solutions.
• Support execution of strategic initiatives in collaboration with internal and external stakeholders.
• Help determine business priorities and best sequence for execution of business / group strategy.
• Conduct independent analysis and assessment to resolve strategic issues.
• Liaise with various BMO teams and customers to ensure satisfactory completion or fulfillment of the home financing application.
• Document updates in BMO’s internal systems to provide employees with status of outstanding customer opportunities, transactions, and issues.
• Analyze data and information to provide insights and recommendations.
• Gather and format data into regular and ad‑hoc reports and dashboards.
• Provide input into the planning and implementation of operational programs.
• Execute routine tasks (e.g., service requests, transactions, queries, etc.) within relevant service level agreements.
• Organize work information to ensure accuracy and completeness.
• Engage with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real‑estate lending solutions.
• Complete all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Focus may be on a business / group.
• Think creatively and propose new solutions.
• Exercise judgment to identify, diagnose, and solve problems within given rules.
• Work mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications

Salary and Compensation

Commission. The salary range and structure may vary based on location, skills, experience, education, and qualifications. For commission roles, the listed target represents BMO Financial Group’s expected target for the first year in this position.

BMO offers health insurance, tuition reimbursement, accident and life insurance, retirement savings plans, performance‑based incentives, discretionary bonuses, and other perks.

Benefits

Commission structure with performance incentives. Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans, and other benefits. More details available at https : / / jobs.bmo.com / global / en / Total-Rewards.

About Us

At BMO we are driven by a shared purpose : Boldly Grow the Good in business and life. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected, and heard. We provide tools and resources to help you reach new milestones and make an impact for yourself and our customers.

We’re committed to an inclusive, equitable, and accessible workplace. Accommodations are available on request for candidates at all stages of the selection process. To request accommodation, please contact your recruiter.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Finance and Sales

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