user support technician
- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Internet
- Desktop applications
- File management software
- Communication software
- MS Windows
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
user support technician
Education. College CEGEP Experience. 1 year to less than 2 years Tasks Respond to users experiencing.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Year to less than 2 years Asset languages Mandarin Work setting Computer hardware or software retailer wholesaler Startup company Help desk Tasks Respond to users experiencing difficulties..
user support technician
Months to less than 1 year or equivalent experience Tasks Respond to users experiencing difficulties.. organize and maintain a problems and solutions log for use by other technical support analysts Provide..
user support technician
Year to less than 2 years Work setting Consulting firm Tasks Respond to users experiencing.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Organize and maintain a problems and solutions log for use by other technical support analysts.. network and Internet support to users in response to identified difficulties Set up equipment for..
user support technician
Education. College CEGEP Experience. 1 year to less than 2 years Tasks Respond to users experiencing.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Education. Secondary (high) school graduation certificate Experience. 2 years to less than 3 years or equivalent experience Work setting Computer hardware or software retailer whol..
user support technician
Education. College CEGEP Experience. 1 year to less than 2 years Tasks Respond to users experiencing.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Year to less than 2 years Tasks Respond to users experiencing difficulties with computer Consult user.. organize and maintain a problems and solutions log for use by other technical support analysts..
