IT Services Technician

Xprt Integration is a leading provider of IT solutions in British Columbia. We are seeking an experienced, professional, and confident IT technician to join our growing team. This role is ideal for someone who takes pride in delivering exceptional client experiences, can work independently, and enjoys solving complex technical problems in real‑world business environments.

If you’re highly detail‑oriented, communicate clearly with both technical and non‑technical users, and enjoy rethinking how technology can better serve people and businesses, we’d love to hear from you.

This is a full‑time position.

Responsibilities

• Lead and execute IT projects from planning through completion, ensuring high‑quality outcomes and clear communication with clients and internal stakeholders.
• Take full ownership of assigned clients and systems, proactively identifying risks, improvements, and opportunities.
• Provide both remote and on‑site “White Glove” IT support, delivering calm, professional, and confidence‑inspiring service.
• Administer and support client cloud environments, including Microsoft 365, Azure, and hybrid on‑prem / cloud infrastructure.
• Troubleshoot and resolve complex issues across networking, servers, endpoints, and cloud services.
• Maintain accurate and thorough documentation of client environments, configurations, and procedures.
• Use the ticketing system effectively to prioritize work, document resolutions, and ensure nothing falls through the cracks.
• Act as a technical escalation point for junior team members when needed.
• Research, evaluate, and recommend new technologies, tools, and best practices for clients.
• Take ownership of specific products, platforms, or technical domains, becoming a trusted internal and client‑facing expert.
• Participate in special projects, migrations, and client onboarding initiatives.

Required Skills and Qualifications

Nice to Have

Salary

$80,000 – $90,000 per year depending on experience.

Industry : IT Services and IT Consulting | Employment Type : Full‑time

Location : Burnaby, British Columbia, Canada

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