National College Leadership Program (Management Trainee) - Toronto

Job Details

Description

Position Overview

We create live-event solutions that connect and inspire people around the world. With a customer-first mindset and a hospitality focus, we have an unmatched breadth and depth of event production services to support our customers through every step in the event planning and management process.

With a global footprint reaching more than 20 countries, we have experienced tremendous growth in recent years, extending the solutions we provide customers to create in-person, virtual and hybrid event experiences.

As we continue to expand, Encore is seeking individuals interested in a career in operations management or sales. Our National College Leadership Program typically starts in June or July, and we are accepting applications where you can “Make Your Moment”. Upon successful completion of the 5-month Manager in Training program, individuals will be prepared for immediate placement into an operations, production, or sales manager role within our nationwide network of 2,100 venues including luxury hotels, casinos, and conference center properties.

Discover a place where you can build a career that’s packed with development opportunities, mobility, rewards, and an energizing and connected culture. We call it our Focus on You. At Encore, you’ll join a team that brings productions, meetings, and events to life for some of the biggest companies on the planet. We’ll give you all the support and training you need to make an impact on our clients and your future – from cutting-edge technology to blended learning and role-based development programs.

** If you are graduating within the Fall class of 2025 or Spring class of 2026 , this leadership program can be a great opportunity for you. **

**Selected applicant should have valid visa to travel to the United States**

Key Job Responsibilities

Operations Management

• Observe daily floor activities and workflow of Technicians to ensure that all equipment and services are delivered on time, in good working condition, and as specified by clients and the hotel.

• Participate in and delegate tasks as appropriate.

• Provide operational support during events.

Account Management and Vendor Relationships

• Practice and execute the company sales process through advanced client contact.

• Learn to review quotes and provide recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

• Solicit and secure business for Encore through a proactive, consultative sales approach.

• Improve and leverage the location and property’s market position and share.

Customer Satisfaction

• Provide outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties, and all vendors.

• Meet with customers to ensure that their needs are met and the equipment setup is working properly.

Job Qualifications

• University graduate preference for Media Production, Hospitality, Business/Management, Communications, Theater or related field

• At least 1 year professional work experience or a combination of employment/internships. Prior experience in management, operations, technology and/or hospitality preferred.

• Strong interest in a management career with the opportunity for advancement and promotion.

• Excellent communication, listening, and presentation skills.

• Effective leadership abilities and customer satisfaction focus.

• Technical aptitude demonstrated through interest and exposure to new technology.

• Ability to work at a hotel location within major metro markets.

• Willingness to relocate within Canada

Competencies (by Core Values)

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Encore offers an excellent compensation and benefits package. Candidates will receive a base salary and can earn a base salary + bonus incentive upon placement as an Operations Manager, Associate Producer, Director of Events or Venue Sales Manager (placement will occur immediately upon completion of the training). Most importantly, we empower team members to make significant contributions to our business while developing their careers.

Salary Pay: $54,000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Locations: Encore provides service in over 2100 locations throughout the U.S., Canada, Mexico, and Europe. Below are locations where we typically place trainees during and after completion of the program:

Canada- Vancouver- Toronto- Montreal

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

AND/OR

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

AND/OR

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

To apply, visit https://jobs.encoreglobal.com/en and search “National College Leadership Program”.

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