Retail Supervisor

Job Description

Job Description

Location : Banff, AB

Compensation : $19-$22 per hour (dependent on experience)

Full-Time

Do you love leading by example? Can you help create a warm, knowledgeable store environment that reflects the spirit of the outdoors?

At Fjällräven , our mission is to help people feel at home in nature. That means more than just great gear; it's about meaningful conversations, community connections, and a culture built around sustainability and curiosity. As a Retail Supervisor , you'll take on keyholder responsibilities and act as a shift lead on the sales floor : guiding teammates, supporting operations, and ensuring every guest interaction reflects the values we live by.

Come walk with us.

WHAT WE OFFER

Click here to learn more about Fjallraven benefits like :

RRSP / DPSP retirement program

Paid Time Off

Health Insurance

Product discounts and access to our outdoor events

Sustainability focus

WHAT YOU'LL DO

As a Retail Supervisor, you'll partner with the Store Manager and store team to :

Lead by example on the sales floor, coaching teammates and driving performance

Deliver exceptional guest experiences through our GUIDE service standards, welcoming, educating, and inspiring guests to explore the outdoors with confidence

Open and close the store as a trusted keyholder, handling cash, store readiness, and daily transitions

Support daily operations including visual merchandising, inventory management, and stock accuracy

Promote sustainability in action , educating guests about programs like the Arctic Fox Initiative and modeling everyday stewardship

Engage with the local community , helping plan and participate in store events that align with our values and strengthen neighborhood connections

WHAT MAKES YOU A GREAT FIT

You're someone who loves solving problems, staying organized, and working with people. You find purpose in helping others succeed, whether it's your teammates or the guests you serve. You're adaptable, team-oriented, and excited to grow your leadership skills in a mission-driven company.

You bring :

Prior supervisory / leadership experience in retail or customer service

Leadership skills with the ability to motivate and influence others by example

A track record of delivering exceptional customer service - you listen, connect, and go the extra mile to make guests feel valued

Strong communication, organizational, and time management skills

Passion for the outdoors, sustainability, and helping others connect with nature

Comfort with retail software systems or a willingness to learn (point-of-sale, inventory management, etc.)

You are a current resident of Banff or immediately adjacent area

Outdoor industry experience strongly preferred

ABOUT US

Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than just a store; we’re a team of passionate outdoor enthusiasts dedicated to sharing knowledge, providing excellent service, and leading by example. Join us to make a difference while contributing to a mission-driven brand that cares about people and the planet.

✨ INTERESTED?

Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjallraven's mission.

To apply, please complete our brief online application. It’s the best way for us to get to see how you might contribute to our team. Apply today and help others feel at home in the outdoors!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.