Keyholder - Panorama (Part -Time)/

ROLE OVERVIEW

The Keyholder you will oversee all aspects of store performance through sales management, operational and team member functions, and visual aesthetics within the retail environment.

RESPONSIBILITIES

Customer Service

• Demonstrate extraordinary service by leading by example on the sales floor
• Greet customers in a timely, professional, and engaging manner
• Provide the highest level of personalized client experience to our loyal and growing customer base
• Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
• Be able to drive business through reacting to customers’ needs and wants
• Build and maintain client relationships
• Meet and exceed sales and productivity goals as an individual and as part of the store team
• Always acts in the best interest of the customer

General

• Arrive on time and is floor ready with a professional presence in line with the brand
• Maintain a visually enticing store that is neat, clean, and organized
• Respond promptly to internal and external communication
• Multi-task in a fast-paced environment
• Understanding of receiving and processing merchandise inventory management
• Process sales and returns through the POS systems with accuracy and efficiency
• Perform daily operations and closing procedures
• Protect store assets and inventory
• Participate in monthly and seasonal inventory counts
• Be proactive and take initiative
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines

Leadership

• Demonstrate shop ownership and lead when the store manager is not present
• Support the store manager in all aspects of running the store
• Operate business profitably and minimize potential for loss
• Ensure a positive work environment through recognition and motivation
• Resolve team member concerns fairly and in a timely fashion
• Support new initiatives
• Fairly delegate responsibilities to the sales staff

ROLE REQUIREMENTS

• Minimum two years of experience managing a fashion retail environment
• Technological competency; experience with NetSuite, Shopify and Gladly desired
• Computer literacy, data entry and data processing skills
• Energetic, confident, and adaptable personality
• Strong leadership, critical thinking, and problem-solving skills
• Excellent communication and organizational skills
• Detail-oriented
• Passionate about working for an inclusive, values driven brand
• Ability to foster an inclusive and respectful working environment
• High School Diploma GED
• Availability to work a flexible schedule including holidays and weekends
30+ days ago