Part of the Trotter & Morton Group of Companies, Trotter & Morton Facility Services provides 24 / 7 preventive and predictive mechanical system maintenance and repair to condominiums, commercial, and institutional buildings.
We are currently recruiting a full-time Service Dispatcher who has excellent communication skills, an eye for detail, and would like to be part of our high performing service team. This role would be ideal for individuals who thrive on providing exceptional customer service and who enjoy multi-tasking in a fast-paced environment.
What’s in it For You
- Base Salary Range : $60,000 - $65,000 per annum based on experience
- Minimum 3 weeks’ paid vacation
- Extensive benefit plan RRSP Matching
- Professional development and training resources
- Health and Wellness program
- Inclusive and engaging work environment
- Fun company events and barbeques
Roles and Responsibilities
Utilize the dispatch software to effectively maintain work schedule for service representatives and assure that customer commitments are metDispatch service representatives according to the scheduleReceive customer calls and adjust schedule as requiredMaintains a strong attendance record and is punctual for scheduled work hoursCoordinate and dispatch service technicians based on the Service Representative's skills, nature of the customer's requirements and geographic location of customer and appropriate field staffAdvise service manager of customer complaints to expedite resolution ensuring and maintaining long term relationships. Communicate resolution to customerDetermine and dispatch appropriate service representative to ensure quick and efficient resolution of problems while building and maintaining customer confidence and satisfaction. Keep the customer informed on action takenSufficiently knowledgeable about geographical layout to make logical decisions concerning reassignment for urgent calls, assignment of scheduled work, reactions to problems, purchasing and transfer of tools, materials and equipmentBased on the backlog of planned work, equipment availability, tolls and personnel available, provide effective work schedules for field staff to maximize uses of skills while cost effectively meeting customer needs and providing contingency time for emergency callsDocument and report any work progress in writing regarding field performance, material, subcontracts, scheduling, etcBuild and maintain rapport and positive working relationships with field and office personnel to resolve problems, employ opportunities and maximize profitsMake priority decisions to dispatch personnel and equipment in accordance with applicable contractual agreementsMaintain awareness of high credit risk customers and obtain approval from Supervisor prior to authorizing serviceAudit service reports weekly in accordance with established proceduresProvide support for any special projects as assigned by your service managerPerform other duties as assignedRequired Skills
Strong oral and written communication skillsStrong analytical and organizational skillsHigh level of customer serviceSolid organizational skillsAbility to multitaskAdvanced proficiency with Microsoft Office applicationsStrong attention to detail is a mustRequired Experience
High School Diploma or equivalentCustomer service experienceHeating, Ventilation, and Air Conditioning (HVAC) knowledge would be considered an asset, but not required.We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work ethic and commitment to excellence, apply today and build a rewarding career as a member of our high-performing team.
Our Commitment to Diversity
The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.
Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.
We thank all applicants in advance, however, we will only contact candidates selected for an interview.
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