Senior Technical Writer

Who We Are

Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs. We're working hard to create solutions for building operators to enable the vision of Net‑Zero Emissions by 2050.

We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work–life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees.

Your Mission

As a Senior Technical Writer at Reliable Controls, you are responsible for creating the user‑facing documentation and user interface text to help users work with our suite of hardware and software products. You focus on understanding and using the products like a user and work closely with developers and subject matter experts to ensure our products are documented accurately and on schedule. You also generate associated release documentation and other relevant artifacts. Reporting to the TechComm Manager, you are part of a collaborative team which prides itself on our ability to convert technical jargon into comprehensible, user‑focused content.

In This Role You Will

• Ensure the successful completion of all user content required for product releases.
• Develop topic‑based content based on DITA principles and technical writing best practices, with an emphasis on usability and consistency with the TechComm voice and style guide.
• Generate documentation for Reliable Controls hardware, firmware, and software products, in multiple formats including integrated help, HTML and PDF.
• Use Reliable Controls products like a customer to understand workflow, product operation, and potential customer pain points.
• Attend sprint demos, review provided resources and otherwise research and gather information required for accurate documentation.
• Understand and integrate information into clear, consistent, comprehensive, useful content.
• Collaborate with developers and subject matter experts to generate clear, consistent, comprehensive and useful user interface text and messaging.
• Project‑manage documentation deliverables to coordinate with software, firmware, and hardware product development processes.
• Continuously improve TechComm team deliverables and processes by collaborating with the team to develop and share topics, content, ideas, and expertise.
• Contribute to TechComm best practices, content, and style guide, and reinforce these when reviewing content produced by others.

What You’ll Be Right For This Role If You

5+ years of technical writing experience in software or firmware product development.

You’ll Be Successful In This Position If You

If you’re excited about this role but don’t quite meet the senior‑level requirements, we’d still love to hear from you and may consider you for an intermediate position.

What We Offer

Competitive Compensation & Rewards

Work–Life Balance & Flexibility

We know quality work comes from a balanced life. That’s why we offer a flexible hybrid work environment and generous paid time off.

Health, Wellness & Community

Your well‑being matters. Enjoy access to free on‑site gyms at both locations, along with social events nearly every month. Prefer green commuting? You’ll even be paid for choosing sustainable transportation.

Learning, Mentorship & Growth

Continuous growth drives innovation. We offer tuition assistance and training support (up to $2,000 per year) for courses relevant to your role, mentorship from experienced team members, and development pathways that help you thrive personally and professionally.

Recognition & Celebration

We celebrate excellence with awards and recognition for both long service and outstanding achievements. At Reliable Controls, success is a team effort, and we make sure it’s shared and celebrated.

Purpose‑Driven Innovation

At Reliable Controls, innovation means creating sustainable, meaningful solutions that make buildings smarter and the world greener. Every project you work on contributes to a legacy of environmental responsibility and global impact.

At Reliable Controls, we believe that a wide range of perspectives, experiences, and backgrounds make us stronger as a company and as a community. Reliable Controls is proud to be an equal opportunity employer, and we’re committed to fostering diversity, equity, inclusion, and belonging in every aspect of our organization.

When applying for a role, we recognize that each person’s career path is unique. Even if your experience doesn’t perfectly match every listed qualification, we encourage you to apply. We value potential, passion, and alignment with our values as much as direct experience.

We’re also dedicated to ensuring that every candidate enjoys a comfortable, respectful, and accessible interview experience. If you require any accommodations during the hiring process, please let us know.

Let’s connect!

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