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IT Manager - Banff Hospitality Collective
IT Manager - Banff Hospitality CollectiveBanff Hospitality Collective • Banff, AB, Canada
IT Manager - Banff Hospitality Collective

IT Manager - Banff Hospitality Collective

Banff Hospitality Collective • Banff, AB, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Banff Hospitality Collective — or as we like to call it, BHC — is a multi-concept restaurant and entertainment group with 17 venues (and counting), all located in beautiful downtown Banff. Each of our venues is unique but shares three things in common :

  • A prime location in Banff’s lively downtown core
  • Amazing food and beverage
  • A wicked atmosphere powered by even cooler people

Want to know more? Check us out at :

About the Role

Reporting to the Chief of Business Development, the IT Manager oversees the technology infrastructure, systems, security, and support needs across BHC’s 16+ venues, head office, and growing portfolio.

This role ensures our teams have the reliable, secure, user-friendly tech they need to deliver an exceptional guest and employee experience. You’ll work hands-on with everything from POS systems to network reliability, Google Workspace admin, device management, vendor relationships, cybersecurity initiatives, and day-to-day troubleshooting.

If you love problem-solving, building efficient systems, leading people, and working in a fast-paced hospitality environment, this role is for you.

We Love Perks! This Position Includes :

  • Competitive base salary
  • $200 Monthly F&B allowance to use at any BHC venue
  • 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
  • Learning & Development allowance
  • Cell phone allowance
  • Extended health benefits (100% premiums paid by BHC after 3 months)
  • RRSP and FHSA matching program (after 3 months)
  • Short-Term & Long-Term Disability coverage (after 3 months)
  • Employee Profit Share Program
  • 3 weeks paid time off + statutory holidays
  • Paid community volunteer time
  • Affordable manager housing is available
  • What You’ll Do :

    IT Operations & Infrastructure (40%)

  • Oversee and maintain reliable technology infrastructure across all BHC venues and the entire organization, including the head office.
  • Company-wide hardware management, including lifecycle planning, procurement, deployment, asset tracking, repairs, warranties, and end-of-life decommissioning.
  • Manage and support all hardware, including :
  • POS terminals & peripherals (printers, Kitchen Display Screens, payment devices)
  • Laptops, and tablets, including Windows, Apple, and Android IOS
  • Networking equipment (modems, routers, switches, Wi-Fi access points)
  • Audio / visual systems, security cameras, and operational devices as required
  • Perform regular on-site and remote hardware maintenance, including troubleshooting, configuration, replacements, and system updates.
  • Ensure consistent technology standards across all locations for device setup, network configuration, cabling, and POS infrastructure.
  • Oversee installation, updates, and maintenance of software applications used by venues and head office teams, ensuring compatibility and operational continuity.
  • Maintain accurate and up-to-date asset management documentation, including inventories, device assignments, licenses, and warranty logs.
  • Administer and optimize Google Workspace, ensuring proper account setup, permissions, security.
  • Cybersecurity, Compliance & Data Governance (20%)

  • Manage cybersecurity contractor to implement best practices
  • Assist with the implementation and management of cybersecurity protocols, including MFA enforcement, device security, password standards, phishing prevention, and patch management
  • Oversee user access controls and regularly audit permissions across cloud tools, POS systems, and internal platforms
  • Monitor security risks and coordinate incident response processes
  • Ensure compliance with privacy laws, PCI requirements, and internal policies
  • Systems Management & Vendor Coordination (20%)

  • Manage third-party vendors (internet providers, telecom, POS, software, security systems, contractors)
  • Lead POS system configuration, optimization, and troubleshooting
  • Oversee integration of new apps and tools across departments (POPs, Finance, Marketing, Beverage, etc.)
  • Support system rollouts for new venue openings or major upgrades
  • Team & Support (20%)

  • Provide excellent technical support to venue teams and head office staff
  • Lead and mentor a small IT support team or contractors
  • Train employees on new systems, tools, and tech best practices
  • Collaborate with internal teams to understand needs and improve processes
  • Champion a helpful, solutions-first IT culture
  • What You Bring :

  • 4–6 years of progressive IT experience, ideally in hospitality, retail, multi-site operations, or fast-paced service environments
  • Strong experience with Google Workspace Admin (policies, security, user provisioning, groups, devices)
  • Solid understanding of networks (LAN / WAN, Wi-Fi access points, firewalls, VPN, routers, switches)
  • Experience with POS systems, hardware troubleshooting, and venue-based tech
  • Familiarity with cybersecurity principles, device management, and cloud tools
  • Strong project management skills and the ability to manage competing priorities
  • Excellent communication skills and a service-oriented mindset
  • Ability to lift / transport hardware as needed and travel between venues within Banff
  • Asset : previous experience with platforms like 7shifts, Avero, HumiHR, restaurant POS, audio / visual systems, or VOIP
  • Asset : IT certifications (CompTIA, Google Workspace Admin, Network+, Security+, etc.)
  • If you’re ready to lead technology across a fast-growing, dynamic, hospitality-driven organization, we’d love to meet you.

    Applicants must be legally eligible to work in Canada.

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    Manager Hospitality • Banff, AB, Canada

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