Software Account Manager

Hilti : Software Account Manager

Job reference : WD-0028967

Software Account Manager

Edmonton

What's the role?

The Software Account Manager will assist in growing and supporting Hilti Tool Services with a specific focus on our in-house software ON!Track & our Tool Fleet Management with local, regional, and global partners.

This role will perform productivity analyses with VIP customers and design optimal solutions to improve customer’s business processes.

In addition, it will coordinate with local sales team to support to increase sales and penetration of ON!Track & large Fleet Contracts increasing the numbers of Solution Customers (customer who utilize both our software ON!Track & service Tool Fleet Management) as part of our global customer engagement strategy.

Who is Hilti?

Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability.

We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Focus on business development of Hilti software & services in a defined geographic area among current and prospective customers
• Analyze sales results, review customer fact base, identify key trades and customer potential to develop tactical sales strategy
• Collaborate with sales leadership team
• Building the competence for solution selling in collaboration with the sales leadership team
• Coordinate efforts of entire team of Account Managers, Regional Managers, Division Managers, and marketing team members with a goal of improving market reach of Hilti software & services
• Steer pipeline management in sales process in collaboration with the sales team and support the execution of process from lead generation to contract closing
• With a Consultative approach, will conduct onsite analysis for ON!Track and coordinate Tool Park Analysis, including developing customer-specific optimized solutions
• Present customer-specific solutions with sales management team to decision maker
• Support customers after contract signing, through the implementation, training, and ongoing usage of ON!Track and Fleet Management solutions
• Provide sales organization with product expertise and support resources
• Prepare assigned region(s) and local sales teams for product and service launches and upgrades
• Plan and participate in trade shows and other industry events
• Visit construction jobsites and offices to demonstrate Hilti's value proposition to key stakeholders within customer’s organization
• Communicate with customers to identify new market opportunities relevant to local market
• Maintain knowledge of assigned product portfolio and related services
• Facilitate startup as well as ongoing training for new and existing customers
• Assist with training of new field specialists
• Additional duties as assigned

Hilti North America has been consecutively recognized in Selling Power’s Top 50 Companies to Sell For in the last 18 years, coming in at #6 in 2023.

What do we offer?

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including :

Medical / Dental / Vision effective the first day of the month following employment

Team member Only coverage premiums paid by Hilti

Basic Life, Accident and Disability (AD&D) insurance paid by Hilti

Business Travel Accident paid by Hilti

Basic Dependent Life Insurance paid by Hilti

Option Life, AD&D, and Critical Illness for team member and dependents

Short-term Disability paid by Hilti

Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting

Generous Paid Time Off policy and holidays including two days to give back to your local community

Paid parental leave, sabbaticals, military leave

Education reimbursement and student loan assistance

Up to five days per year of back-up daycare

Employee Assistance Program (EAP), company-paid wellness screenings

Opportunities for growth shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate.

Why should you apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs even during the COVID-19 pandemic.

We value development, which is why 80-90% of our roles are filled internally.

Success at Hilti comes down to teamwork and ability the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location

What you need is :

• Bachelor’s Degree required
• Minimum of three (3) years consultative selling in the construction industry, required
• Training experience preferred
• Strong verbal and written communication skills
• Ability to work in a cross-functional team environment : Marketing, Sales, and other corporate team members
• Demonstrated analytical, problem-solving, organizational, interpersonal, and communication skills required
• Strong knowledge of SAP and Microsoft Office applications
• High level of entrepreneurship and presentation skills
• Willingness to travel up to 50% during first 2 months of trainingVehicle / Driver’s License Requirements :
• A valid G or class 5 license with clean driving abstract : Maximum of 4 demerit points for the previous 3 years, no major violations in the last 12 months and no more than 2 violations for the previous 3 year period.

Working Conditions : Normal office conditions as well as simulated jobsite situations / conditions.Up to 50% domestic travel, required.

Majority of travel will occur in assigned regions.Adverse Working Conditions :

• Job requires walking on simulated construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs
• Simulated construction jobsites may also lead to exposure of excessively loud noises; ear protection is strongly encouraged and may be required on some simulated jobsites
• High occurrence of sitting, standing, bending while conducted training exercisesSafety Equipment Required :
• Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti and CanadianOccupational Health and Safety Regulations (COSHR)Physical Requirements :
• Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds

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