Talent.com
The Toronto-Dominion Bank (Canada)
Customer Experience AssociateThe Toronto-Dominion Bank (Canada) • Cobourg, Ontario
Customer Experience Associate

Customer Experience Associate

The Toronto-Dominion Bank (Canada) • Cobourg, Ontario
30+ days ago
Job type
  • Part-time
Job description

Description

:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position ofaCustomer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accuratemanner

  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

  • High School diploma and/or 1+ years of relevant experience

  • Undergraduate degree or equivalent is an asset.

  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet
Create a job alert for this search

Customer Experience Associate • Cobourg, Ontario

Similar jobs

Experience Design Associate (Facilitation and Training)

LaridaePeterborough, ON, CA
Full-time

This is a behind-the-scenes enablement role focused on drafting and refining materials, supporting delivery readiness, and ensuring strong preparation and follow-through so facilitators can deliver... Show more

 • Promoted

Part-Time Retail Associate: Customer Experience

Dollar Tree, Inc.Cobourg
Part-time

A retail company in Cobourg is seeking a Customer Service Associate to assist customers, manage transactions, and maintain a clean store environment.Responsibilities include handling merchandise, c... Show more

 • Promoted

Remote Benefits Sales Associate

Spade RecruitingCavan Monaghan, None, CA
Remote
Full-time +1

We are a well-established provider of supplemental benefits, dedicated to delivering value, transparency, and exceptional service to working families.Our team is growing, and we are currently seeki... Show more

 • Promoted

Customer Experience Associate - Future Opportunities

TD BankPeterborough, ON, CA
Part-time

Nous et certains tiers sélectionnés utilisons des technologies et des outils de suivi (témoins) pour recueillir des renseignements sur votre utilisation de ce site Web.Les témoins essentiels soutie... Show more

 • Promoted

Lead Associate for Retail Customer Experience

PetSmartPeterborough, ON, CA
Full-time

Supervise retail operations as a Lead Associate focused on customer experience.Drive excellence in service, support associate development, and maintain store standards effectively.This position foc... Show more

 • Promoted

Bilingual Customer Engagement Associate

BET99peterborough, on, ca
Full-time

BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte... Show more

 • Promoted

Beauty Advisor and Customer Experience Champion

Sally Beauty Holdings, Inc.Peterborough, ON, CA
Full-time

A beauty supply retailer located in Peterborough, ON, is seeking a passionate Sales Associate to create memorable shopping experiences and assist customers with beauty products.The ideal candidate ... Show more

 • Promoted

Retail Sales Associate Fostering Customer Loyalty Through Service Excellence

JARAL FASHIONSPeterborough, ON, CA
Full-time

Step into the role of a retail sales associate, where you’ll play a key part in delivering outstanding customer service.Your mission will be to build brand loyalty through personalized interactions... Show more

 • Promoted

Implementation Associate - Remote

Employment Heropeterborough, on, ca
Remote
Full-time

Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since ou... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausCavan Monaghan, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Success Manager

Esusupeterborough, on, ca
Full-time

Esusu: Building Credit Access for All.Your financial future shouldn't depend on your race, background, or zip code.Yet 45 million Americans remain \"credit invisible,\" while countless others face ... Show more

 • Promoted

Customer-Focused Sales Associate

Groupe Dynamite, Inc GaragePeterborough, ON, CA
Full-time

Join us as a Customer-Focused Sales Associate, where fashion meets connection.Elevate the shopping experience and foster a sense of community in a high-energy retail environment.In this role, you’l... Show more

 • Promoted

Customer Success Manager - Esusu

Esusupeterborough, on, ca
Full-time

Esusu: Building Credit Access for All.Your financial future shouldn't depend on your race, background, or zip code.Yet 45 million Americans remain \"credit invisible,\" while countless others face ... Show more

 • Promoted

Customer Experience Associate

The Toronto-Dominion Bank (Canada)Port Hope, Northumberland County, CA
Full-time

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer ... Show more

 • Promoted

Elder Care Provider Wanted - Experienced Elder Care Provider Wanted In Cobourg, Ontario $30/Hr

ElderCare.comCobourg, Ontario, Canada
Part-time

I'm Dawn, a family in Cobourg, Ontario looking for a live-out, part-time elder care provider.I need someone who is knowledgeable in providing home care and respite services to the elderly.The r... Show more

 • Promoted

Bilingual Customer Engagement Associate - BET99

BET99peterborough, on, ca
Full-time

BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte... Show more

 • Promoted

Customer Experience Advocate

Indigo Books & MusicPeterborough, ON, CA
Full-time

Elevate customer service as a Customer Experience Representative where your empathetic approach meets proactive problem-solving.Build lasting connections through exceptional support and personalize... Show more

 • Promoted

Customer Experience Associate Role

The Toronto-Dominion Bank (Canada)Port Hope, Northumberland County, Canada
Full-time

Elevate customer satisfaction as a Customer Experience Associate.Connect with clients and provide tailored banking solutions while ensuring accurate financial transactions.In this role at TD, you w... Show more