Service Delivery Site Lead

Job Description

Service Delivery Site Lead

Our client in the printing industry is looking for a highly organized and customer-oriented professional to join their team.

This role is essential in ensuring smooth operations and high customer satisfaction levels at the client location. If you have a background in technology and exceptional coordination skills, we invite you to apply for this exciting opportunity.

What is in it for you :

• Hourly salary of $27.70.
• 12-month contract.
• Full-time position : 37.50 hours per week.
• Weekday schedule from 8 : 00 am to 5 : 00 pm.
• On-site work in a dynamic environment.
• Join a passionate and inclusive team of professionals.

Responsibilities :

• Establish and maintain high levels of Customer Satisfaction.
• Coordinate and complete tasks / functions of the contracted services at the client location, including billing processes, reporting, cost management, and supplies management.
• Coordinate employee training.
• Receive and submit 3rd party orders to vendors.
• Implement and support critical processes such as the Client Accounts Procedures Manual (CAPM) and the Onsite Security Assessment Program (OSA).
• Communicate with day-to-day account key contacts and 3rd party providers (service, 3rd party vendors, etc.).
• Lead internal team meetings and attend operations staff and / or client meetings, such as Quarterly Business Reviews and Monthly Business Reviews.
• Measure customer satisfaction through surveys or tools.

What you will need to succeed :

• Post high school technology training or equivalent experience.
• Specialized training / education in graphic arts, imaging science, print technology, network, or multiple operating systems.
• Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint).
• Experience in coordinating workflows within high volume print production and mailroom operations, including complex environments.
• Experience in a customer service environment is an asset.
• Ability to lead and guide peers and team members effectively.
• Display a positive attitude while providing leadership and support for assigned accounts.
• Capable of working with cross-functional teams and with minimal supervision.
• Excellent verbal and written business communications.
• Strong problem resolution and escalation management skills.
• Ability to handle multiple tasks, organize, and meet scheduled delivery of output.
• Able to lift and move up to 50 pounds.

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.

Only candidates who match hiring criteria will be contacted.

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