Service Delivery Site Lead
Job Description
Service Delivery Site Lead
Our client in the printing industry is looking for a highly organized and customer-oriented professional to join their team.
This role is essential in ensuring smooth operations and high customer satisfaction levels at the client location. If you have a background in technology and exceptional coordination skills, we invite you to apply for this exciting opportunity.
What is in it for you :
- Hourly salary of $27.70.
- 12-month contract.
- Full-time position : 37.50 hours per week.
- Weekday schedule from 8 : 00 am to 5 : 00 pm.
- On-site work in a dynamic environment.
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Establish and maintain high levels of Customer Satisfaction.
- Coordinate and complete tasks / functions of the contracted services at the client location, including billing processes, reporting, cost management, and supplies management.
- Coordinate employee training.
- Receive and submit 3rd party orders to vendors.
- Implement and support critical processes such as the Client Accounts Procedures Manual (CAPM) and the Onsite Security Assessment Program (OSA).
- Communicate with day-to-day account key contacts and 3rd party providers (service, 3rd party vendors, etc.).
- Lead internal team meetings and attend operations staff and / or client meetings, such as Quarterly Business Reviews and Monthly Business Reviews.
- Measure customer satisfaction through surveys or tools.
What you will need to succeed :
- Post high school technology training or equivalent experience.
- Specialized training / education in graphic arts, imaging science, print technology, network, or multiple operating systems.
- Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint).
- Experience in coordinating workflows within high volume print production and mailroom operations, including complex environments.
- Experience in a customer service environment is an asset.
- Ability to lead and guide peers and team members effectively.
- Display a positive attitude while providing leadership and support for assigned accounts.
- Capable of working with cross-functional teams and with minimal supervision.
- Excellent verbal and written business communications.
- Strong problem resolution and escalation management skills.
- Ability to handle multiple tasks, organize, and meet scheduled delivery of output.
- Able to lift and move up to 50 pounds.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
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