Customer Service Representative

MUST LIVE IN THE GREATER TORONTO AREA TO BE CONSIDERED

Overview :

Our client is a dynamic, progressive national food sales company established in 1984. Together with their principal partners in protein, they are committed to supplying safe, high-quality meat products to retail, food service and further processors across Canada while providing excellence and flexibility in their customers’ service experience.

Their team is committed to serving their customers with the ultimate level of customer service. They also help to achieve their principal partners’ and customers’ success by operating under the following four fundamental values upheld by their team : Quality, Service, Integrity, and Commitment.

They are looking for a dedicated and proactive Order Desk / Customer Service Representative to perform a variety of order-taking and customer service tasks, including but not limited to the following :

Duties :

• Receive and confirm receipt of orders via : phone, email, fax, and EDI within 24 hours
• Monitor stock / inventory and advise customers of shortages and dates that the product will be available
• Ensure pricing on customers’ purchase orders matches current pricing, excluding special circumstances
• Arrange for a carrier where required and / or confirmed for pick up / delivery to the customer
• Answer the phone and help the customer directly or forward the call to the appropriate employee
• Recommend / implement solutions to resolve order discrepancies
• Monitor customer trends and advise if you notice any changes
• Confirm with the Quality Assurance Department regarding any new items being purchased from customers;
• Notify the Quality Assurance Department of any Principal / Supplier of Service not adhering to supply handling as requested
• Update customer folders annually and update customer information as needed

Requirements :

• A minimum of one year of customer service experience
• Excellent written and oral communication skills and time management skills
• An ability and willingness to learn new programs
• Knowledgeable working with email; Outlook is an asset
• Experience with Excel / Google spreadsheets and Quickbooks preferred
• The ability to multi-task and work under pressure
• Must live in the Greater Toronto Area

There will be an initial two-week training period in the company's office in Ajax, Ontario for the successful candidate after which time the individual will work remotely.

It is anticipated the position will become a hybrid one working both remotely and in the office at a later date.

Our client is an equal-opportunity employer. They welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.