Field Service Technician

DESCRIPTION

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Completes diagnostics, repairs and maintenance on chassis products in a service workshop under limited supervision.

Key Responsibilities :

Applies documented procedures and policies to complete complex repairs, including identifying and preparing required parts and tools Disassemble, clean and inspect chassis and / or chassis components Performs preventative maintenance based on assessment of chassis and chassis components Assists more experienced technicians with diagnostics and development of chassis repair plans in the workshop Completes required documentation, such as work completed documents, time sheets, warranty claims, quality documents via handwritten forms or business system input screens Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Adheres to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

RESPONSIBILITIES

Competencies :

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair;

validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event;

utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.

by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

• Product Repair and Maintenance - Repairs and maintains mechanical / electrical products following guidelines, using required tools within standard repair time to ensure a quality repair;
• disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment;

inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools;

follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools;

elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications :

Apprentice Trained Technician (Preferred).

Vocational diploma from relevant technical institution.

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience :

Intermediate level knowledge of and / or experience with chassis products

QUALIFICATIONS

Minimal level of workshop related experience required.

Basic level knowledge of and / or experience with engine products.

Locally valid driving permit.

• Hourly rate : $
• Unionized location
• 4x4 shift, 12 hr days
• Shift premiums : 4x4 day shift premium $, 4x4 afternoon shift premium $, 4x4 night shift premium $, $ Sparwood location premium
• Heavy Duty Equipment Technician and / or Heavy Duty Equipment Technician - Off Road Certified required

Min Salary $

Max Salary $