As a Payment Lifecycle Specialist, you will be responsible for building relationships and communicating with internal teams.
You will also be responsible for handling Operational tasks including authorizing error-free transactions, reconciliation, solving client issues, reporting and process improvements.
- Error-free authorization of transactions.
- Timely resolution of client enquiries; work with the team to ensure email responses are provided without any delay
- Build and maintain effective working relationships with internal team members, as well as with other teams within the firm
- Prepare monthly reporting to management
- Handling regulatory reporting,
- Adapt to and execute changes to regulatory requirements
- Prioritize tasks and assignments to meet deadlines, and escalate concerns to direct manager
- Demonstrate familiarity and competence with departmental and team procedures and applicable systems
- Recommend adjustments and improvements to departmental and team procedures and applicable system enhancements
- Fully familiar with Operations risk and control and audit related requirements
- Manage reconciliation and daily balancing of nostro accounts
- Other tasks related to DDA OPS as determined by OPS / area manager.
- Monitoring and reporting of metrics .
- Strong communication skills (verbal & written) with ability to effectively communicate with multiple teams.
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