Account Coordinator

Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting‑edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors.

iSMART TechnologyTM is a smart sensor technology platform that helps businesses and municipalities save costs and improve operational transparency. The company is a pioneer in the clean tech industry and has developed proprietary hardware and software that is used for both sustainability programs in the waste management industry and for preventative maintenance programs in many industrial applications.

Account Coordinators manager customer accounts, provide support for inquires, and oversee our waste monitoring program (iSMART TechnologyTM).

Location : Account Coordinators will work out of the office location.

Work Hours : 8 : 00am - 4 : 30pm | Hours may vary depending on business needs and On-Call is possible.

Salary Range : $50,000 - $55,0000

Bonus : This position is eligible to receive an incentive award targeted at 5% of the base salary.

Core Values :

Service First, Innovation, Integrity, and Continuous Learning form the cornerstone of our culture at Metro Compactor Service. We expect every employee to personify these values in their work and interactions with clients, vendors, and team members. By accepting this role, you’ll agree to uphold our values and contribute positively to our corporate culture and customer experience.

Responsibilities

• Manage customer accounts, assess customer needs and assist with inquiries and complaints.
• Run waste compactor monitor pilots and implement / train new customers.
• Waste compactor fullness and diagnostic monitoring.
• Ensure optimal compliance for haulage service level and invoicing agreements.
• Execute optimization plans to meet sustainability goals.
• Generate monthly / quarterly / annual reports on compactor fullness and haulage performance.
• Generate monthly / quarterly / annual reports on inefficiencies, operational issues, cost inefficiencies.
• Quote, scheduling, dispatch and invoice technicians for on‑site service and repairs.

Qualifications

Excellent problem solving skills

Why Work For Us

Join Metro Compactor Service, an industry leader in the waste & recycling equipment sector in Canada. As we aim for North American expansion, we’re all about pushing boundaries, be it promoting employee skill development, leading innovative technologies, or consistently delivering our Super Service promise. Our greatest strength? Our people, who make our groundbreaking tech and market leadership possible. If you’re all about making a big difference in an environment that values you as much as your skillset, come join the Metro family. Let’s shape the future together!

At Metro Compactor Service, we take pride in being recognized as a certified Great Place to Work in 2023, 2024 & 2025. As an equal opportunity employer, we truly believe that a diverse workforce best represents the community we serve and enhances our ability to provide excellent service to our customers. We are committed to attracting and retaining a vibrant mix of passionate and talented individuals from a variety of backgrounds, demographics, and life experiences.

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