The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.
At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
- Extended Health & Dental Benefits
- Premiums Paid by Employer
- Paid Training
- Long term job security
- Employee AssistanceProgram
Responsibilities
Acquire and maintain customer and vehicle informationConsult vehicle file for outstanding recalls or warranty repairsObtain credit approval if necessaryOpen repair orders and enter job descriptionsCoordinate new and used truck department requirementsObtain, in advance, repair order requests on new sales and coordinate with parts department on requirementsReceive service department phone calls and direct to appropriate person as requiredFollow-up with customers about service repairs done and additional items found in need of repairMaintain MVI decals and paperworkGive out purchase order numbersKeep the service and warranty departments filing currentProvide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as requiredOther duties and projects as assignedWARRANTY DUTIES
Provide excellent customer service and maintain customer relationshipsInterpolate and prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claimsPrepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendorsReview warranty RO’s according to warrantabilityReview all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled outForward all warrantable work orders to the Centralized Warranty Department for processingProcess approved / denied warranty claims accordinglyDeal with warranty related customer inquiries in person and on the phoneDetermine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedureTaking and resolving customer complaints by phone and in personNotify customers of safety recalls, product support programs and warranty repairs outstandingFollow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourcedQualifications
Previous experience as a Service AdvisorGrade 12 or GED requiredIn-depth knowledge of heavy‑duty truck repairsExcellent written and verbal communication skillsStrong personal organizational skills as they relate to workload, time management and setting prioritiesEffective problem solving and negotiating skillsCompensation Rate
$50000 - $72 000 annually + Variable Compensation#J-18808-Ljbffr