1 Vacancy
Address : 266 MacKay Crescent Fort McMurray, AB T9H 5C6 Canada
Duties and Responsibilities
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Consult with clients after sale to provide ongoing support
- Ensure accuracy of financial transactions
- Investigate complaints and claims
- Send invoices
- Monitor quality and production levels
- Co-ordinate activities with other work units or departments
- Prepare reports and statistics related to areas of responsibility
- Troubleshoot and resolve technical problems
- Obtain and process information required to provide customer service
- Document and prepare invoices and work orders
- Calculate billing charges
- Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
- Manage feed inventory activities
- Determine product specifications
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Confer with clients to identify requirements
- Conduct research to expand knowledge of the field
- Contact clients and suppliers to resolve problems
- Review budgets and financial reports for specific projects
- Conduct sales transactions through Internet-based electronic commerce.
Experience and specialization
Computer and technology knowledge :
Enterprise resource planning (ERP) softwareMS Office / OutlookSAP (FI / CO / HR / MM / OT SD)SpreadsheetInventory control softwareInformation management systemMaterial requirements planning (MRP) systemArea of specialization
Technical supportOil and gas exploration and productionSalary : $25.00 hourly / 40 hours per week
Terms of Employment : Permanent, Full Time Start Date : As soon as possible
Requirements / Skills
Languages : English
Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience : 2 years to less than 3 years
Workplace information : Work must be completed at the physical location. There is no option to work remotely.
Work setting : Oil and gas industry
Work conditions and physical capabilities : Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail
Personal suitability
PunctualityClient focusEfficient interpersonal skillsExcellent oral and written communicationFlexibility, Organized andReliabilityTeam player, Initiative andJudgementAbility to multitaskDependabilityHonestyQuick learnerBenefits
Health benefits
Dental planDisability benefitsHealth care planVision care benefitsFinancial benefits
Registered Retirement Savings Plan (RRSP)Long term benefits
Long-term care insuranceMaternity and parental benefitsOther benefits
Free parking availableOther benefitsParking available#J-18808-Ljbffr