Customer Service Representative

1 Vacancy

Address : 266 MacKay Crescent Fort McMurray, AB T9H 5C6 Canada

Duties and Responsibilities

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support
• Ensure accuracy of financial transactions
• Investigate complaints and claims
• Send invoices
• Monitor quality and production levels
• Co-ordinate activities with other work units or departments
• Prepare reports and statistics related to areas of responsibility
• Troubleshoot and resolve technical problems
• Obtain and process information required to provide customer service
• Document and prepare invoices and work orders
• Calculate billing charges
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
• Manage feed inventory activities
• Determine product specifications
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts
• Confer with clients to identify requirements
• Conduct research to expand knowledge of the field
• Contact clients and suppliers to resolve problems
• Review budgets and financial reports for specific projects
• Conduct sales transactions through Internet-based electronic commerce.

Experience and specialization

Computer and technology knowledge :

Area of specialization

Salary : $25.00 hourly / 40 hours per week

Terms of Employment : Permanent, Full Time Start Date : As soon as possible

Requirements / Skills

Languages : English

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience : 2 years to less than 3 years

Workplace information : Work must be completed at the physical location. There is no option to work remotely.

Work setting : Oil and gas industry

Work conditions and physical capabilities : Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

Personal suitability

Benefits

Health benefits

Financial benefits

Long term benefits

Other benefits

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