Director, Product Strategy & Management - Express Scripts Canada

Director, Product Strategy & Management - Express Scripts Canada

Express Scripts Canada is looking for a Director, Product Strategy and Management to join our dynamic payer solutions team.

The successful candidate will be responsible for providing strategic leadership, direction and focus for product management at Express Scripts Canada.

This role is responsible for leading, defining and driving the overall product strategy, overseeing product development processes and ensuring alignment with business objectives.

This role is central to bridging the company’s vision and successful execution of product initiatives, leading to a consistent approach to development, assessing value for all stakeholders and delivering initiatives that drive exceptional client experiences.

This role will be responsible for building the long-term strategic product roadmap using disciplined business planning, creative product conceptualization and cross-company collaboration for execution.

The role reports to the Head of Payor Services and will also be supported by cross-functional groups to ensure delivery of the approved strategy, roadmaps, products / services and experience.

You are a strong senior leader who is known to have a natural ability to form strong working relationships with cross-functional teams, thrive in ambiguity and transform complex concepts into simple concepts.

We are looking for an individual who will play a pivotal role in establishing Express Scripts Canada as a valued market leader, while creating opportunities for expanded partnerships that elevate the demand for our product and services.

The scope of the role encompasses the following broad functions : oversight for the product portfolio, focusing on strategic planning, market analysis, innovation, client insights, including opportunity assessment, financial modeling, decision support, market landscape assessment, product development and management.

This role will lead a team of strategy and product advisors.

What you’ll do :

• Own and lead product and services strategy and execution in support of our corporate objectives and driven by market and client insights.
• Conduct competitive analysis and research; continuously collect data from inside and outside sources and use this information to adapt and inform product strategy and direction.
• Analyze product performance and make data-driven recommendations for future enhancement or decommissioning of existing products.
• Study and assess new markets, regulatory requirements, applications, products, and partners to determine what opportunities are available for new products and how they impact existing offering(s).
• Define and maintain the ESC product and service portfolio.
• Partner with sales and marketing teams to create effective positioning, messaging, and go-to-market strategies.
• Foster relationships with external stakeholders and potential strategic partners (start-ups and established health care innovators) to evolve opportunity analysis and product development.
• Work with extended product delivery teams to drive initiatives that support our key strategic growth pillars.
• Develop use cases, opportunity assessments, financial models and other related business planning materials.
• Lead analysis and negotiations surrounding strategic business initiatives.
• Anticipate and influence trends to ensure a competitive advantage in meeting client needs.
• Determine appropriate metrics of success to systematically track and measure the impact of new products.
• Create and update KPIs for product initiatives and supporting product delivery processes.
• Measure success with KPIs that include operational efficiencies, platform adoption, customer journey impact, and stability.
• Develop / enhance standardized processes to ensure we are optimizing our efforts across the team.
• Collaborate with Project Management Office to ensure quality end-to-end product delivery is maintained.

What you bring :

• University degree in Business and / or a similar discipline; MBA or Product Manager certification is an asset.
• 5+ years leadership experience.
• 5+ years experience in Product Management, Product Development; previous experience in Program Management and Project Management is an asset.
• Previous health benefit management or group health insurance industry experience.
• You take a 360-degree view of product management which includes operational readiness like customer support, product ops, analytics and track the impact on key metrics.
• Track record of collaboration and influence when working in cross-functional teams.
• You are capable of listening to and interpreting stakeholder feedback to develop new business processes.
• Resourceful and willing learner who proactively researches solutions to business challenges.
• Experience managing financial reporting and understanding how the numbers tie to the business operations.
• Data-driven approach with advanced analytical, critical thinking and problem-solving skills.
• Strong professional presence, oral, written and presentation skills.
• Effective negotiation skills.

Great-to-haves :

• Experience with Business Casing and KPI Scorecard Development.
• Clinical experience.
• Knowledge in financial analysis and modeling.
• Bilingual in English and French.

NOTE : Internal candidates should apply before June 27, 2024.

Express Scripts Canada is a Cigna company.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace.

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