Jr. Specialist, IT Operations

What is the Opportunity?

Reporting to the Manager, IT Operations, the IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for all corporate and branch offices, job sites, networks.

What You’ll Do Here:

• Support corporate, key branch offices and job sites as assigned
• Provide remote and in person IT support to all end users as needed day-to-day
• Setup and deployment of equipment, making CMDB updates as necessary
• Design and manage job site setups, engaging other internal teams and vendors as necessary
• Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc
• Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization
• Oversee proper reclaim and decommissioning of IT equipment
• Supporting Aecon’s joint venture projects as necessary
• Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites
• Participate in the creation of estimates for all new project job sites
• Follow and support Aecon’s IT policies, procedures and guidelines

What You Bring to the Team:

• Degree or diploma related to Information Services or equivalent work experience
• Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software
• Familiarity with ITIL is considered an asset
• Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune
• Experience with setup, deployment and support/management of large printer fleets
• Experience with setup, deployment and support of meeting room/video conference technology
• Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)
• Ability to clearly communicate technical concepts to non-technical people
• Excellent customer service skills
• Technical knowledge in computer hardware and software configuration
• Multitasking skills to work in a fast-paced environment
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures