Product Specialist

Product Specialist

27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada Req #59 March 26, 2024

About Us :

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses and Luxe Destination Weddings.

Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose passionate people making vacation dreams come true .

The Opportunity :

Under Sunwing Vacations, we are looking for a Product Specialist to join us in making vacation dreams come true. As the Product Specialist you willensure Hotel Contracts, Rate Revisions, Destination Transfers and Excursions are processed accurately and in a timely manner.

The Product Specialist is also responsible to communicate updates, changes to hotel information internally for customer advisement and for updates to the WEB / hotel pages according to deadlines.

The position reports to theDirector, Product Support, and will be located inToronto, ON

What You’ll Do :

• Assist the Director / Buyers with the overall management and implementation of contracts
• Mange accuracy of contracts, and any changes
• Review rates and mange promotional rate updates
• Input and manage contracts within contracting system and all correspondence from hotels
• Completion and follow up of hotel contracts and details
• Maintain all contracts and correspondence from hotels in the internal drive
• Responsible for the completion of contracts (promo rooms, Marketing, rep rooms, specialty packages, group promotions, staff travel, terms and conditions, deposits, guarantees, payment terms, and all information in relation to contracts)
• Ensure reductions / promotions are aggressive, if not, bring to the Director’s attention for further direction
• Review hotel reduction entered by suppliers
• Assist in matters related to negotiations, reductions, and promotions
• Weekly meetings with Director and Buyers to review sales and develop weekly strategy (review any rate reduction charts, promotions being pursued, master product plan updating as well as any additional charts deemed relevant)
• Review and analyze relevant reports
• Review risk production to ensure target numbers are being met.
• Review and analyze empty seats report with Destination Team, identify problem areas and courses of action
• Daily review of sales for hotel contracts, specifically risk hotel contracts
• Assist the Director with trade show meeting plans and reports
• Manage internal department support and collaborate with external supplier
• Assist with bumping’s and the negotiation of appropriate compensation
• Liaise with other departments and process information as related to the Product Department
• Maintain a good and constant relationship / communication internally and with suppliers
• Provide hotel content web update for

What You’ll Need :

• High School diploma
• One (1) to three (3) years of work-related experience
• Post-secondary education in Travel and Tourism or a related field
• Travel and Tourism Certificate
• TICO Regulations
• Strong use of office technology (Word, Excel, PowerPoint, SharePoint, teams
• Very detail-oriented, and ability to prioritize and meet deadlines
• Exceptional problem-solving skills
• Able to follow company’s policy and procedures, as well as understanding of the organizational structures and functional responsibilities relevant to the area of responsibility
• Travel as required

What We Offer :

• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself!
12 days ago