17700 87 Ave NW, Edmonton, AB T5T 4V4, Canada
Job Description
Posted Monday, January 26, 2026 at 9 : 00 a.m.
The Switchboard Operator is the central link for Fantasyland Hotel. The Operator answers all calls in a courteous manner and directs all calls to appropriate areas. The operator is also responsible for all radio contact between departments and for paging other departments for requests.
PRIMARY RESPONSIBILITIES :
- Answering all calls courteously, directing calls to appropriate rooms, departments or personnel and screening when necessary.
- Answering any inquiries regarding location, amenities and the Mall or direct calls to the appropriate area.
- Recording messages accurately for both guests and staff.
- Filing registration cards for checkout guests, appropriately file, log and monitor incoming and outgoing parcels, envelopes and faxes.
- Recording Maintenance and Housekeeping requests along with cash only rooms.
- Posting parking charges.
- Helping guests with any inquiries, concerns or complaints. Listen and understand their problems and then solve.
- Flexibility to perform Switch board Night Audit shifts when required.
- Other responsibilities as required.
DESIRED QUALIFICATIONS :
One (1) to two (2) years previous experience in the same or similar role.Excellent verbal and written communication and interpersonal skills.Courteous phone manner and a clear speaking voice are definitely preferred.Possess excellent organizational, problem-solving skills and be able to work under pressure.Must be able to sit and stand for long periods of time.TERMS OF EMPLOYMENT :
This is a full-time position that requires flexible availability Monday through Sunday, including days, evenings, weekends and holidays.Must be able to pass a basic security clearance.#J-18808-Ljbffr