Switchboard Operator

17700 87 Ave NW, Edmonton, AB T5T 4V4, Canada

Job Description

Posted Monday, January 26, 2026 at 9 : 00 a.m.

The Switchboard Operator is the central link for Fantasyland Hotel. The Operator answers all calls in a courteous manner and directs all calls to appropriate areas. The operator is also responsible for all radio contact between departments and for paging other departments for requests.

PRIMARY RESPONSIBILITIES :

• Answering all calls courteously, directing calls to appropriate rooms, departments or personnel and screening when necessary.
• Answering any inquiries regarding location, amenities and the Mall or direct calls to the appropriate area.
• Recording messages accurately for both guests and staff.
• Filing registration cards for checkout guests, appropriately file, log and monitor incoming and outgoing parcels, envelopes and faxes.
• Recording Maintenance and Housekeeping requests along with cash only rooms.
• Posting parking charges.
• Helping guests with any inquiries, concerns or complaints. Listen and understand their problems and then solve.
• Flexibility to perform Switch board Night Audit shifts when required.
• Other responsibilities as required.

DESIRED QUALIFICATIONS :

TERMS OF EMPLOYMENT :

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