Bilingual Inside Sales - Talent Pool

Job Description

Job Position : Talent Pool - Business Development Representative (BDR)

Address : Burlington, Ontario, L7L 6A4

PRINCIPAL RESPONSIBILITIES :

Konecranes, a world leading group of Lifting Businesses™, is looking for ambitious, confident, and motivated individuals for our Business Development Team. As an important point of contact with our current customers, our Business Review Specialists (BRS) execute a critical part of our customer consultation process, the Business Review. The BRS will perform an in-depth review of the service relationship looking at progress, feedback and documented value. Upon completion of the Business Review, the BRS will focus on renewing the customer’s current service agreement with Konecranes. BRS’ will evaluate crane usage from remote monitoring statistics, operating environment, duty classification, manufacturer’s recommendations, and local regulations while discussing recommendations and planning jointly with the customer. BRS’ play a key role in our business success strategy. BRS’ will focus on delivering a world class customer service experience, being fully committed to retaining our customers, and ensuring they have the necessary information to make the right decisions for their unique needs. Our Canadian BRS Team will be key component of the pipeline and revenue growth for Konecranes.

• A BRS supports our local service branches by renewing service agreements.
• Conducts Business Reviews online using our customer portal.
• Proposes appropriate service agreement to meet usage, operating environment, duty classification, manufacturer’s recommendations, and local regulations and secures retention of customer.
• Collaborates with local branch to ensure a successful customer experience and proper delivery of the service agreement.
• Delivers all pertinent customer intelligence from the renewal process to the local service branch.
• Maintains daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process.
• Works closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency.

Qualifications

REQUIRED EXPERIENCE :

OTHER EXPERIENCE :

EDUCATION :

Additional Information

What we’re offering in-return :

"How to reach us"

If you don't meet the desired criteria 100% and your resume looks like an experience? Don't worry! Life experience is also important to us - so show us what you can do.

Send us your meaningful application documents online.

In accordance with Ontario legislation, artificial intelligence may be used to support parts of the screening and selection process. All decisions involve human review.

Grow your career with Konecranes and discover exciting opportunities while doing the job you love!

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities / Women / Protected Veterans / Disabled / Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.