Campus Services Clerk, tiwsemawtxw Campus (Updated)

Duties :

Reporting to the tiwšɛmawtxʷ Campus Operations Manager, and supervised by the tiwšɛmawtxʷ Campus Administrative Assistant, the Campus Services Clerk is the first point of contact for students and members of the public and supports campus instructors and staff. This position requires excellent customer service in-person, over the phone, and via email to respond to inquiries about campus programs, facilities, and operations and to process student registrations. Campus Services Clerk work cooperatively as a part of the Campus Services and Administrative teams to support all campus programming and operations and liaise as necessary with colleagues at tiwšɛmawtxʷ as well as the Nanaimo and Cowichan campuses.

Specific duties include :

• responding to in-person, phone, and email inquiries and other reception activities;
• processing applications from initial submission to final registration for both credit and non-credit programs and courses;
• maintaining admissions records and contacting students as needed;
• providing information on admission requirements and procedures;
• setting up Student Services appointments and exam invigilations;
• managing campus ingoing and outgoing mail;
• cashiering and payment processing;
• overseeing office supplies and ordering;
• compiling, filing, printing, and copying documents;
• managing program interest lists;
• open and closing campus; and
• other duties as assigned.

Required Qualifications :

One-year certificate in Office Administration, or an equivalent, from an appropriately accredited institution. Minimum 3 years recent, directly-related experience. An equivalent combination of education and experience may be considered.

Applicants must indicate in their cover letter that they understand this position is based on tiwšɛmawtxʷ Campus in Powell River and that they are available to work in person.

Preferred Qualifications :

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.