OPH - Clinical Receptionist

Requisition ID : 13683

Department : Ottawa Public Health

Service : Ottawa Public Health Dept.

Branch : Community Health, Wellness & Chronic Disease Prevention Service

Employment Type : 1 Full-time Temporary - Until the end of the current year.

Work Hours : 35.00 hours per week

Affiliation : CUPE 503 Inside / Outside

Salary Information : $59,153.64 - $69,209.14 annually (2024 rates of pay)

Location : Sexual Health Ctr. 179 Clarence Street

City : Ottawa, ON

Job Category : Ottawa Public Health

Application Close : 28 / 06 / 2024

JOB SUMMARY

The mandate of the Health Protection Service is to advance the health of Ottawa residents through the provision and delivery of integrated, client-centric health protection services and programs including : Infection Prevention & Control, Sexual Health, Communicable Diseases, Outbreak Management, Substance Misuse, Emergency Preparedness, Response and Recovery, Food Safety, Safe Water, Health Hazards Prevention and Management, and Healthy Environments as outlined in Ontario Ministry of Health and Long-Term Care standards, protocols and guidelines.

You perform all phases of clinical reception duties including greeting clients, answering phones, scheduling appointments, inputting data, maintaining an accurate patient / records management system, accepting payments for sales and providing test results to clients.

You also provide administrative support to ensure the smooth operation of the clinic.

EDUCATION AND EXPERIENCE

Completion of 1 year post-secondary certificate in office administration or related field

Minimum of 2 years of related office / administrative experience, preferably in health clinic / setting

Experience with graphics and desktop publishing procedures and software is desirable

KNOWLEDGE

• Office and clinical administrative procedures
• Advanced word processing skills
• Excel and Power point software at the intermediate level
• Database software including, but not limited to, systems such as iPHIS
• Various features of fax machine and photocopier to level of simple troubleshooting and for the coaching of others
• Knowledge of basic medical terminology and harm reduction approach
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy period, stressful situations or emergencies
• Ability to deescalate client interactions in a safe manner
• Detail oriented, able to schedule appointments meticulously, prepare individual client records correctly using an electronic database
• Processing payments from the public (our clients) accurately following protocol
• Organize and prioritize work
• Format documents using the concepts taught at Advanced Word level
• Use Excel to intermediate level
• Use PowerPoint to prepare presentations
• Search and retrieve information from the Internet
• Generate computerized reports
• Proofread and edit documents processed
• Set up and maintain filing systems, both hard copy and electronic forms
• Use scanner and colour printer and other office equipment effectively and efficiently
• Displays initiative, reliability, flexibility, punctuality and good judgement skills
• Non-judgemental and discretion on sensitive issues
• Able to work in an environment of changing priorities and multiple demands
• Develops a general understanding of public health issues, able to work with the public to provide frontline services
• Able to work effectively in environment focusing on sexual health and harm reduction
• Clear communications skills
• Good interpersonal skills including establishing an effective working relationship with professional staff and other branch support staff
• Problem-solving skills
• Organizational and time management skills
• Work a variety of shifts covering day and evening service periods

WHAT YOU NEED TO KNOW

• Language Requirement : Designated Day 1 Ready immediate requirement for language proficiency : French : oral, reading, writing English : oral, reading, writing Candidates must meet language requirement for position upon hire.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement
• Immunization Policy : OPH has an immunization policy requiring all employees to report their COVID-19 and Influenza vaccination status annually
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code.

We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.