Job Description
Job Description
Salary : $40K to $55K
Everguard Fire and Safety (Everguard) is a multi-industry fire and life safety services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24 / 7 / 365 support. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our values ofAccountability,Continuous ImprovementandTeamwork. We love what we do, and if you're passionate about making a difference and growing your career, we want to hear from you.
We have immediate openings at our Kamloops operation for Service Coordinator.
Being a part of our team, you will be able to experience many of the benefits below.
- Competitive Wages
- Comprehensive Health, Dental and Insurance Programs
- Employee and Family Assistance Program
- Employer Matching Retirement Savings and Financial Planning Support
- Paid Time Off (including Flex Time and a Variety of Observed Holidays)
- Paid Training and Development Opportunities, and much more!
As our Service Coordinator, you will be responsible for a wide variety of duties such as supporting technical service delivery to our clients through both service scheduling and execution of associated administrative tasks.
What You'll Do :
Maintaining and executing the work schedule for all field services technicians.Producing customer work orders and communicating with field technicians to ensure all service requirements are fulfilled.Assisting Technicians in fulfilling customer requests and service inspections.Quoting and invoicing orders and service work.Producing fire inspection reports and certificates.Maintaining client, product and other related information in the ERP.Providing high levels of internal and external customer service through timely response to inquiries and requests.Ensuring safe work practices are followed safety leadership is demonstrated in all aspects of the job.Managing administrative and recordkeeping requirement.Support branch to replenish Warehouse & Truck Stock and keep accurate count of inventory ensuring the Branch has the necessary parts and equipment to handle service and emergency calls.What You Bring :
Ability to safely execute high quality work on-timeProfessional and customer service focused mindsetHigh level of self motivationKeen attention to detailStrong communication and interpersonal skillsAbility to work both collaboratively with team members, as well as, independentlyAbility to demonstrate strong problem solving skillsFlexibility to address changing situations / priorities and solve problems as they evolveDemonstrate mindset towards continuous learning, as well as an ability to use / learn technology solutions in the execution of their work is a must.Must be willing to relocateQualifications :
Minimum of 2+ years experience in a service administration across various industries in fast-paced environment, preferably in industrial and / or construction industries.Scheduling experience would be considered an asset.NOTE : All combinations of education in a related and experience will be considered.NOTE : Candidates who advance through the hiring process will be required to submit a current Certificate of Conduct.We foster a respectful and inclusive work environment and embrace diversity, welcoming applicants from all backgrounds and experiences.
If you're excited about this role but don't meet every requirement, we still encourage you to apply!