Member Services Agent

As a members services agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment.

You promote the organization's cooperative values through the support you provide.

You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available.

You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs.

You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise.

You provide information and support on the use of technological tools, while sharing advice about prevention and safety.

Main Responsibilities

Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.

Contribute to business development and maintain business relationships through service delivery and activities.

Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

Stay on top of the latest standards, products and services in your field.

Uphold compliance, security and risk management standards.

Other working conditions

The work arrangement for the position is full-time on-site work #LI-Onsite

Number of jobs available : 1

Qualifications

High school diploma

A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Knowledge of all counter and convenience products and services

Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks / channels and as well as those of competitors

Knowledge of integrating data into systems

Knowledge of security measures, legal framework and internal controls

Understanding of the philosophy and fundamentals of financial services cooperatives

Knowledge of operating procedures related to convenience products and services and automated and assisted transactions

Knowledge of service standards

Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability

Mode de travail 100% présentiel

Poste syndiqué

La Caisse Desjardins de Chibougamau a un actif de près de 291 millions de dollars et 7 568 membres. Cette performance exceptionnelle n'est pas le fruit du hasard, elle résulte plutôt de l'expertise et de l'engagement bénévole de nos dirigeants, de la qualité des services offerts et du professionnalisme de nos employés.

Au fil des ans, notre caisse a su gagner et garder la confiance de la population. Le succès que nous connaissons aujourd'hui en est le témoignage le plus tangible.

Trade Union

CAISSE DE CHIBOUGAMAU (T : 80035)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member / client sales and service (FG)

Unposting Date

2024-05-17