Staff UX Designer

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Jobs by Category : Technology Solutions

Job Function : Technology

Status : Full Time

Schedule : Regular

Join our team and what we'll accomplish together

We’re the Experience Design team working within TELUS’ Transformation & Product Excellence group. We partner with product, marketing, engineering, and others to deliver products that balance business goals, technical realities, and user needs - helping TELUS create experiences that are consistent, scalable, and put customers first.

At TELUS, user experience design is at the center of how we create world-class digital experiences. As a Staff UX Designer, you'll step into a rare opportunity : tackling TELUS' most complex customer challenges while shaping strategies, systems, and standards that define how design drives customer and business impact.

You will guide long-term design strategies across multiple portfolios - partnering with product, content, and engineering leaders to shape end-to-end experiences and influence executive priorities to ensure UX strategy is embedded in critical business decisions.

You'll define and scale design frameworks, systems, and governance models that raise design maturity across TELUS, while serving as a mentor and leader who drives innovation - helping practitioners grow their craft, navigate complexity, and embrace evolving design methodologies.

This role places you at the forefront of transformation - accelerating the way TELUS plans, creates, and measures experiences by integrating AI into design workflows and evolving how teams approach user-centered design. If you're looking for an opportunity to lead at scale, influence the future of UX design, and shape how millions of people connect with TELUS every day, this role is for you.

What you will do

• Design Leadership : Drive strategy and thought leadership for high-impact initiatives across multiple product domains. Shape long-term design approaches that elevate user experience as a driver of both customer value and business outcomes.
• User-Centered Design : Apply deep expertise in user research, usability testing, and inclusive design to ensure our experiences meet accessibility, responsive design, and usability standards while anticipating emerging user behaviors and needs.
• Frameworks & Stakeholder Engagement : Define and evolve enterprise-level design systems, frameworks, and playbooks that guide how experiences are planned, designed, prototyped, and measured. Partner with senior executives and product leaders to embed these practices into business strategy and secure alignment across the organization.
• Mentorship & Collaboration : Serve as a mentor and advisor to UX practitioners, supporting onboarding, coaching, and professional growth. Build strong relationships across product, content, engineering, and senior leadership to foster collaboration and raise design maturity at TELUS.
• AI-Driven Transformation : Lead the integration of AI into UX design workflows, evolving how teams approach design thinking and accelerating how TELUS plans, creates, and measures user experiences.

What you bring

Great to have :

Location : Anywhere in Canada #LI-Remote

Salary Range : $112,000-$162,000

Performance Bonus or Sales Incentive Plan : 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as :

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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