Admissions and Registration Officer (00212.75)

Description

The Admissions and Registration Officer provides service to applicants and admitted students by performing admission and transfer credit evaluations validation and assessment of academic documents support and assistance for course and program registration establishing student records in an enterprise relational database and communicating with applicants and admitted students as well as other internal and external stakeholders regarding admissions transfer credits and registration through a variety of media including but not limited to in-person email relationship management technologies phone written correspondence web content etc. The Admissions and Registration Officer is among the first points of contact prospective students have with TRU. Professional judgment and diplomacy is paramount.

MAJOR DUTIES & RESPONSIBILITIES

• Makes admission and transfer credit decisions for applicants to a wide range of programs in accordance with both internal and external policies procedures and best practices by performing assessments evaluations and validation of academic documents.
• Communicates with applicants / students throughout the application process regarding requirements application status next steps and admission decisions using a variety of tools including but not limited to email Customer Relationship Management (CRM) software print in-person.
• Uses professional judgment and interpretation of enrolment data to prioritize work and make recommendations for process improvements in alignment with institutional strategic enrolment goals and objectives.
• Compiles functional and annual enrolment reports for Enrolment Services supervisors / managers and stakeholders in other business units and faculties.
• Supports and assists with the registration of students in a wide range of programs by applying various procedures resolving scheduling conflicts and explaining fee and refund structures.
• Informs and guides other stakeholders on admission processes and policies including academic faculty department and program personnel as well as staff from Student Recruitment Advising Records Student Awards and Financial Support Audit and Articulation and other administrative units to ensure enrolment processes are coordinated and seamless for students.
• Creates maintains and verifies student files and records relating to admission and registration for internal and external use.
• Maintains current knowledge of Senate policies admissions and registration procedures TRU Calendar content transfer credit articulations accreditation agreements and related procedures and applies them in day-to-day operations.
• Modifies and maintains electronic and printable information regarding applications admission processes and procedures transfer credit and registration for a wide range of programs.
• Responds to email telephone and in-person inquiries about applications admissions transfer credit and registration and resolves day-to-day problems in these areas.
• Assembles and maintains resource material including calendars manuals and records; and maintains confidentiality of documents and records.
• Assists in the training and coordination of other Enrolment Services staff by providing instruction and assignment to specific tasks / situations.
• Provides administrative support such as producing notices staff meeting and training notes as well as record-keeping.

REPORTS TO

Assistant Registrar Admissions

Requirements

EDUCATION :

EXPERIENCE :

SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB

WORKING CONDITIONS

Required Experience :

Unclear Seniority

Key Skills

Culinary Experience,Sales Experience,Time Management,Marketing,Public Relations,Customer Service,Computer Skills,Microsoft Outlook,Basecamp,Salesforce,Inside Sales,Recruiting

Employment Type : Full-Time

Experience : years

Vacancy : 1