Program Support (Terrace)

Job description and duties

This role is ideal for someone who is passionate about education, enjoys supporting students and staff, and is keen to develop their skills in an academic environment.

CMTN is dedicated to employment equity and diversity by providing a workplace that is inclusive and welcoming. It is our aim to reflect the diversity found in our unique region throughout CMTN’s workforce.

Our team is committed to Indigenization, Inclusion, Diversity, Equity, Accessibility, and Internationalization. All qualified candidates are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. Individuals who anticipate needing accommodations for any part of the application process, may contact HR in confidence, prior to the closing date.

Responsibilities : The Program Support plays an important role in assisting daily operations, providing administrative and student support, and contributing to a positive and inclusive learning environment. This position acts as the first point of contact responding to public inquiries regarding course offerings, funding agencies and internal departments.

An illustrative sample of key responsibilities :

• Frontline support : Serve as the first point of contact for student, faculty, and external partners; providing information on programs, requirements, and schedules; and handle inquiries from funding agencies
• Administrative support : Process departmental documentation, organize records, compile data for reporting, and support Deans with program reviews, complaints, appeals, and other formal processes.
• Marketing & Communications : Support recruitment and public relations events, audit and review marketing materials and websites for accuracy, and create / distribute communications to stakeholders and communities.
• Events & Meeting Management : Assist with departmental events, student activities, advisory committees, and logistics such as travel and accommodations; act as liaison with partners and stakeholders.
• General support : Provide ongoing assistance to Deans and departments, create forms / templates, transport students for field activities, and contribute to reports, tutoring programs, and other initiatives as needed.

Qualifications

High school graduation and a minimum of one-year post-secondary education in office or business administration along with a 2-3 years directly related office experience. An equivalent combination of education and office experience may be considered.

Required knowledge, skills and abilities include :