Order Desk Coordinator

• Manage ERP systems and order data for all incoming customer orders.
• Prepare, issue, and track client invoices.
• Respond to and resolve client billing inquiries efficiently.
• Ensure accuracy of data entry and correct billing discrepancies.
• Maintain and update sales orders through the order lifecycle.
• Clearly and efficiently communicate with customers through phone and email.
• Help solve issues in a timely and professional manner.
• Actively work to meet customers’ needs and create a positive experience.

• Previous experience in Industrial Customer Service is preferred.
• Post-secondary degree or diploma in a related discipline is an asset.
• Working knowledge of ERP systems.
• Proven ability to calmly perform in high-volume, fast paced environment.
• Highly skilled with MS Office including Excel, Word and Outlook.
• Outstanding customer service and relationship building skills.
• Detail oriented with strong organization skills.

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.