Chief People Officer

Client Organization : LutherCare Communities

Position Title : Chief People Officer

Reports to : Chief Executive Officer

Location : Saskatoon, Saskatchewan

THE ORGANIZATION

LutherCare Communities is a leading provider of housing communities and supportive healthcare services and has been for over 65 years.

LCC is a hybrid organization comprised of a number of companies that include for-profit and not-for-profit. Services include long-term care, community day programs for adults, seniors’ housing, home support, intermediate care homes, group living homes, and subsidized family housing.

These services are fully accredited, showing our commitment to provide excellence in care, shelter, and support. Taking a resident-first, all-inclusive approach, LCC seeks to ensure it maintains the integrity of the organization by always focusing on its residents.

LCC does this by placing value on resident’s interests, feedback and guidance, engagement, and collaborative leadership.

THE OPPORTUNITY

The Chief People Officer (CPO) is a key leader in LutherCare Communities (LCC), partnering with other LCC leaders as a cross-functional team to achieve the organizational priorities and goals.

Reporting to the Chief Executive Officer (CEO), and as a member of the Executive Leadership Team (ELT), the CPO is responsible for developing and executing strategy in support of the overall business plan and strategic direction of LCC.

The CPO provides strategic leadership by articulating gaps, needs and plans as part of the ELT.

The CPO is responsible to provide oversight the strategic direction of three divisions namely the People & Culture Division, Marketing & Communications Division, and Research & Innovation Division.

The CPO demonstrates strong leadership to ensure that there is an innovative and positive working climate in a resident-first culture that utilizes methodologies to improve efficiency, effectiveness, quality and safety of services delivered by LCC.

The CPO works closely with funding agencies and other external partners.

Operating in a complex and dynamic environment of housing communities and supportive healthcare services, the CPO’s specific accountabilities are aligned to ensure the achievement of the primary accountabilities of the CEO and each division.

Organizational Leadership

• Under the direction of the CEO, provide information to the Board of Directors in support of fulfilling its governance role
• Support the CEO by contributing to the development of the corporate strategic plan and annual review process

Strategic Business Advisor

• Acting as a strategic business advisor for the CPO portfolio as it impacts and relates to other divisions within LCC around management and organizational issues
• Support the organization’s growth strategy of new business ventures

Stakeholder Relationship Management

• Building and maintaining effective internal relationships, partnerships and alliances that support strong engagement and cross-functional management throughout the organization
• Support the relationship between LCC and the Saskatchewan Synod of the Evangelical Church in Canada as expressed in provincial legislation and regulations, and LCC bylaws and memorandum of understanding
• Foster communication and a healthy relationship with residents, visitors, and families

Portfolio Management

• Responsibility for leading the three divisions : People & Culture; Marketing & Communications; Research & Innovation
• Establish evaluation frameworks and service delivery models for each division’s functions, services, budgets and risk management
• Development the policies and procedures to support excellence in advancing resident care and service delivery
• Ensure the portfolio meets the required standards for licensing, accreditation, legal and regulatory guidelines

Reporting & Data Analysis

To support effective business decision making, the CPO will present business metrics, KPIs and qualitative and quantitative reports to CEO and Board of Directors, ensuring compliance with federal and provincial government reporting requirements

ROLE RESPONSIBILITIES

In delivering on these accountabilities, the CPO will :

• Champion a resident-first culture
• Promote and practice cross-functional operations and foster a culture of collective leadership.
• Develop and nurture a culture of collective and individual accountability in the delivery of coordinated team-based care
• Be sensitive and attuned to stakeholder and community processes and needs
• Be politically astute and knowledgeable regarding government processes.
• Ensure the organization is in compliance with all relevant legislation and other directives as outlined in LCC Policies and procedures
• Demonstrate advanced knowledge of financial management practices and budgetary processes
• Demonstrate advanced knowledge of labour law and legislation, along with extensive knowledge of the labour environment, bargaining, recruitment, and retention challenges
• Champion continuous improvement by encouraging innovation, best practice, and collaboration, including working with others to enhance the LCC’s reputation for excellence in care, shelter, and support
• Champion the Continuum of Living™ brand and the fundamental philosophy of mission and spiritual care
• Commit to a diverse, culturally competent, and culturally safe work environment and diverse workforce
• Create an engaged workforce through a culture of physical and psychological safety
• Motivate, foster, and champion continual people development, engagement, and positive learning culture
• Ensure safety is embedded through the organization to develop a culture of safety
• Demonstrate emotional intelligence, people, and change leadership capabilities to lead and motivate a team to accomplish goals

THE IDEAL CANDIDATE PROFILE

Experience

• 15+ years of HR experience, with at least five years of Senior Leadership experience
• Proven strategic level HR leader who has developed and led innovative frameworks, services, and programs
• Experience working in a multi-stakeholder environment with multiple locations.
• Experience in union and non-union work environments including Collective Bargaining.
• Experience in a hybrid organization (for-profit and not-for-profit)
• Experience working with Federal and Provincial Governments
• Experience working with Indigenous, First Nation or Metis communities
• Experience in a health-care sector / housing sector would be considered an asset

Knowledge, Skills & Abilities

• Is committed to a resident-first culture
• Knowledge of multiple human resource disciplines and labour law
• Advanced understanding of communication strategy, methods, and tools
• Knowledge of various forms of media and associated technology
• Thorough understanding of health-related services and housing issues, government, government relations and public affairs
• Has demonstrated strong critical thinking, financial and analytical skills
• Has demonstrated ability to interpret organizational and operational needs and make decisions to develop integrated, creative solutions
• Ability to use metrics and analytics to make evidence-based decisions
• Superior ability to ensure establishment of appropriate standards, policies, and practices
• An adaptive and proactive leadership style for identifying, analysing, and introducing creative responses to service delivery issues and opportunities
• Demonstrates and is recognized for strategic leadership that includes articulation of mission, vision and strategy that charts a path forward
• Aptitude in overall communication including public speaking
• Has a proven ability to collaborate strategically with a wide variety of stakeholders to balance the needs and interests of these diverse groups within the organizational agenda
• Has a proven ability to build interprovincial / external relationships as well as strategic partnerships with external stakeholders
• Exemplifies ethical practices, professionalism, and personal integrity
• Ability to cope with ambiguous and changing environment

EDUCATION / PROFESSIONAL ACCREDITATIONS

• Bachelor’s or master’s degree in human resources, or business administration
• Chartered Professional in Human Resources (CPHR) Designation.

CONTACT INFORMATION

If you are interested in learning more about this exciting leadership opportunity, please contact a member of our team :

Bruce Diemert, Partner [email protected] (604) 282 6075

Cheryl Lai, Senior Consultant [email protected] (416) 928 4580

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