Salesforce Solution Architect
We are seeking a visionary Salesforce Solution Architect to drive business transformation for our clients through innovative Salesforce solutions.
This pivotal role offers a unique focus on client and project support while contributing to our growing Salesforce practice.
As a Salesforce subject matter expert, you will primarily focus on architecting and guiding the implementation of robust Salesforce solutions that align with our clients' business objectives.
Your expertise will be crucial in ensuring the delivery of exceptional client solutions and supporting their digital transformation initiatives.
Additionally, you will contribute to our practice's growth by sharing insights and best practices.
This opportunity is ideal for a seasoned Salesforce professional who is excited about delivering exceptional client solutions while contributing to a thriving Salesforce practice.
Your role will be crucial in driving innovation, fostering team growth, and establishing TELUS Digital as a leader in the Salesforce consulting space.
Key Responsibilities :
Solution Architecture and Design
- Design and develop high-performance, scalable, and secure Salesforce solutions across multiple clouds, including Sales Cloud, Service Cloud, Marketing Cloud, and industry-specific clouds like Financial Services Cloud and Commerce Cloud.
- Define and implement technical architecture strategies, roadmaps, and solutions for Salesforce platforms.
- Lead the end-to-end implementation of complex, multi-cloud Salesforce projects, ensuring alignment with business requirements and technical standards.
- Understands and aligns solutions with Salesforce Well-Architected best practices
Business Development and Client Relations
- Support business development initiatives, focusing on client account management and identifying opportunities for Salesforce consulting services.
- Strengthen relationships with Salesforce account executives and the Salesforce user community.
- Act as a trusted advisor, driving conversations with client architects and business stakeholders, translating business outcomes into well-architected solutions.
Team Leadership and Collaboration
- Collaborate with practice leaders and department heads on project staffing and resource management.
- Mentor and guide Salesforce practitioners, fostering a culture of continuous learning and improvement.
- Contribute to strategic decisions and help establish best practices within the Salesforce practice.
Innovation and Continuous Improvement
- Stay up-to-date with the latest Salesforce features, releases, and trends to ensure the organization leverages the full capabilities of the platform.
- Perform proof of concepts (POCs) for new and forward-looking Salesforce platform features that fit business needs.
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the Salesforce team.
Required Qualifications
- 10+ years of experience in Salesforce architecture, design, and implementation, with a strong background in solution architecture and systems engineering.
- Proven track record in designing and delivering complex Salesforce solutions that align with business objectives and technical requirements.
- Deep expertise in Salesforce Sales Cloud, including contact management, opportunity management, quoting, and sales console.
- Extensive experience with Salesforce Service Cloud, including case management, service console, Chatter, Live Agent, Chatbots, task management, and knowledge articles.
- Proven track record in implementing and optimizing Vlocity solutions within the Salesforce ecosystem.
- Experience with Agile / Scrum methodologies and leading cross-functional teams.
Additional Skills
- Understanding of AI and machine learning technologies, including Salesforce Einstein Analytics, with experience applying these tools within and beyond the Salesforce ecosystem.
- Experience with Revenue Cloud and CPQ (Configure, Price, Quote) solutions
- Expertise in UI frameworks including Salesforce Lightning Design System, AngularJS, Sencha, and Bootstrap.
- Strong understanding of Salesforce integration patterns and experience with integration platforms such as MuleSoft, Informatica, Okta, and APIs (e.
g. Jira, IBM-CCMS, LivePerson).
Preferred Certifications
- Salesforce Certified Application Architect
- Salesforce Certified System Architect
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Technical Architect
- Salesforce Certified B2C Commerce Architect
- Salesforce Certified Marketing Cloud Consultant
- MuleSoft Certified Platform Architect
- MuleSoft Certified Integration Architect
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