Package dispatch Supervisor

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Job Description : Job Summary

This position is responsible for analyzing and planning a center’s daily package dispatch to ensure timely and efficient dispatch service performance. The employee analyzes previous dispatch results to maximize service performance and to streamline routes.

This position has primary responsibility for managing the center’s dispatch systems and processes. The employee reviews data (e.g., stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results.

This position records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs. The employee also develops, updates and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work.

This position works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality. The employee directly supervises Part-time Dispatch Supervisors.

Responsibilities :

• Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolve individual and group performance issues.
• Supports a collaborative work environment through continuous communication and relationship building.

Qualifications :

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.