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Client Care Coordinator

Client Care Coordinator

CB CanadaAurora, Ontario, Canada
30+ days ago
Salary
CA$50,000.00–CA$60,000.00 yearly
Job description

Our client in the plastics manufacturing industry in Aurora, ON is looking to add a Client Care Coordinator to their team to help support the Sales team.

What's in it for you?

  • 50-60K
  • full benefits
  • RRSP match
  • vacation
  • Full time hours in the office
  • Clean and safe work environment
  • great team!
  • growth potential

The Role :

  • Works in collaboration with the Customer Care Leader, Sales Team, Production, and Customer to ensure all orders, contracts, and sales documentation are accurate and complete
  • Responsible for communicating with the customer at each stage of their product order from render approval to signed delivery, and after service care
  • Monitors support calls from customers and updates / escalates any issues to the Leadership Team
  • Oversees post sale activities and manages the process from order finalization to planning and production
  • Ensures all data uploaded to the CRM system is accurate and up to date
  • Ensures all orders are accurate, current, and in the proper stage of the pipeline
  • Reviews job processes and practices to ensure continuous improvement to the company's products, services, quality, efficiencies, etc.

    • You Bring :

  • Post-Secondary Degree or Diploma in Business Administration or a related field with a specialization in Sales or Marketing, or a combination of experience and education
  • A minimum of 2 years of experience in a customer care, customer service, or inside sales role
  • Working knowledge of Salesforce or other industry leading CRM platforms
  • Working knowledge of the full sales cycle (quotation to order finalization)
  • if you're Bilingual in English and French (verbal & written) +$5K to the salary!!

    • www.manpower.ca

    Job Requirements :

    Our client in the plastics manufacturing industry in Aurora, ON is looking to add a Client Care Coordinator to their team to help support the Sales team.

    What's in it for you?

    50-60K

    full benefits

    RRSP match

    vacation

    Full time hours in the office

    Clean and safe work environment

    great team!

    growth potential

    The Role :

    Works in collaboration with the Customer Care Leader, Sales Team, Production, and Customer to ensure all orders, contracts, and sales documentation are accurate and complete

    Responsible for communicating with the customer at each stage of their product order from render approval to signed delivery, and after service care

    Monitors support calls from customers and updates / escalates any issues to the Leadership Team

    Oversees post sale activities and manages the process from order finalization to planning and production

    Ensures all data uploaded to the CRM system is accurate and up to date

    Ensures all orders are accurate, current, and in the proper stage of the pipeline

    Reviews job processes and practices to ensure continuous improvement to the company's products, services, quality, efficiencies, etc.

    You Bring :

    Post-Secondary Degree or Diploma in Business Administration or a related field with a specialization in Sales or Marketing, or a combination of experience and education

    A minimum of 2 years of experience in a customer care, customer service, or inside sales role

    Working knowledge of Salesforce or other industry leading CRM platforms

    Working knowledge of the full sales cycle (quotation to order finalization)

    if you're Bilingual in English and French (verbal & written) +$5K to the salary!!

    www.manpower.ca

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    Client Care Coordinator • Aurora, Ontario, Canada