Program Manager (Peel FS)

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary :

The role is a front-line management position which is focused on overseeing Social Services program(s) as well as carrying a certain caseload and / or assisting the leadership team in managing a facility assisting clients through difficult times and promoting moving towards self-sufficiency.

Accountabilities

Case Management Team Supervision :

• Responsible for the overall daily operation and management of the Case Management Team
• Participate and support team in case conferences with partner agencies
• Responsible for the database and networking with other service providers for consistent reporting functions
• Ensure Caseworker team develops and maintains client intervention / casemanagement system including accurate, up to date, and complete documentation to Funders and Salvation Army standards
• Lead weekly case management meetings with team
• Review individual case workers / resource workers case notes, when required
• Regularly review and recommend, if necessary, revisions to operational policies and procedures
• Participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider
• Escalate higher-level issues / concerns to the Leadership team for their guidance / resolution
• Provide case management for clients by maintaining a caseload, keeping appropriate and complete records on all contacts and sessions as required by policies and procedures
• Provide individual sessions, and interventions, as needed, to help obtain housing and / or good health outcomes, including but not limited to short-term crisis intervention, ongoing case management, training and education, and community development and networking
• Conduct intake and risk assessments
• Identify service issues / gaps / needs and bring to the attention of the Leadership team
• Develop and implement case management of assigned clients; assist clients in establishing goals, monitor progress, and prepare discharge plan
• Monitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as required
• Contact social services and other agencies whenever necessary to provide client referrals
• Engage in the development of inter‑personal relationships that promote dignity and respect
• Provide programming updates to manager of residential services
• Document and report program stats on a monthly or as needed basis
• Engage verbally and through email with outside agencies regarding client needs
• Assist with statistical reports and other documents for DHQ / THQ / funders
• Maintain accurate, comprehensive, legible, and current client file records
• Prepare and / or input appropriate forms, monthly statistical recording, and reporting

Shelter Supervision :

Team Management :

Other Duties :

Critical Relationship Management

Internal : Corps Officers, MU leadership, Case Management team and / or facility staff, volunteers

External : Community partners and agencies, Police, Ministry of Social Services, Provincial Court, clients and their families, etc.

Managerial / Technical Responsibilities

Reports directly to the _____.

Direct reports : Front‑line manager for the related team (Case Workers, Support Workers, admin staff)

Financial and Material Management

Working Conditions

Education and Experience Requirements

Education, Qualifications and Certifications :

Experience and Skilled Knowledge :

Skills and Capabilities :

Compensation

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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