JOB DESCRIPTION Alarm Customer Service Representative
GardaWorld is hiring! Join our esteemed team as a Customer Service Representative and contribute to our remarkable journey!
Who We Are :
Imagine joining a remarkable company that has been at the forefront of the industry since 2005 Liberty Security , a Canadian-owned powerhouse proudly under the umbrella of GardaWorld .
Based in Edmonton, we are a team of motivated and caring people that has become a leading provider of smart home security and safety services for homes, seniors, and businesses of all sizes across Canada.
We tirelessly source, test, and leverage the very latest in technology for life safety, property, and asset protection. We have installed over 70,000 residential and commercial systems in all 10 provinces and 3 territories.
We also service over 100 healthcare facilities in Canada.
Your Role :
A Customer Service Representative is the voice of Liberty. It is crucial to ensure that exemplary service is delivered to all internal and external customers.
You are part of a collaborative team that supports you, your ideas, and your success.
Job Duties & Responsibilities, include but not limited to :
- Respond to customer inquiries confidently and professionally using available tools and resources.
- Maintain a positive, empathetic, and professional attitude towards customers.
- Demonstrate excellent problem-solving skills to address customer concerns.
- Resolve issues by asking questions, identifying root causes, and explaining solutions.
- Expedite corrections and ensure timely follow-ups for resolution.
- Ensure accurate data entry to maintain high-quality standards.
- Recommend improvements to benefit clients and enhance efficiency.
- Gain in-depth product knowledge to answer questions confidently and promptly.
Key Performance Indicators :
- Phone Service Level : Calls answered within 60 seconds
- Call Quality
- Performance %
- Average Handle Time
- Ticket Closure Rate
Skills Required :
- High school diploma.
- Computer literate.
- Technical Client Service experience in security industry for a minimum of 1 year.
- Excellent verbal and written communication skills.
- Ability to articulate and provide clear guidance.
- Ability to work well with a team that is multigenerational and multi-level skill sets.
Bilingual Customer Service Representative
Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients. Bilingual Customer Service Rep. Customer service, inbound and outbound, emails and phone calls. Company wide recognition initiatives designed ...
Bilingual Customer Service Representative (12 month contract)
Bilingual Customer Service Representative (12 month contract). Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!. Provides prompt and accurate responses to customer inquiries within established service standards by following procedures; ac...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group PanelistsOur company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Customer...
Customer Service Representative (Bilingual: French / English) Remote
The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/...
Customer Service Representative - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Work@Home Customer Service Representative
You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers thr...
Customer Service Representative - Skyview Location NW
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Demonstrates a high degree of cust...
Customer Service Representative
As a Customer Service Representative, you will be responsible for working directly with our customer service team to increase and support our promotional event & sales strategies. Customer Service Representative - New Expansion!. For our Customer Service Representatives, we are looking fo...
Customer Service Representative
Join us for exciting sales and leadership roles following a record-breaking year with over 20% growth! About Us: At Global Life, we focus on innovation and putting customers first, while maintaining high service standards as we expand. ...
Bilingual Customer Service Representative (Remote Canada)
We are seeking a Customer Service Representative with experience in providing exceptional customer service. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in pr...