Marketing Merchandiser

Position Job Title : Marketing Merchandiser

Location : Vancouver, BC (On-Campus)

Reports To : Project Manager Strategic Initiatives

Primary Purpose :

The Marketing Merchandiser plays a pivotal role in supporting our university’s brand by ensuring a well-curated and efficiently managed range of merchandise available both online and at our in-person store.

This role encompasses a blend of inventory management, ordering, and operational duties aimed at providing a seamless shopping experience for our community.

Specific Responsibilities :

• Manage and maintain accurate inventory levels to prevent overstocking or shortages, ensuring optimal availability of merchandise
• Place timely orders for merchandise based on historical sales data, current market trends, and inventory levels
• Operate and oversee the day-to-day functioning of the in-person university store and the online store platform, ensuring operational excellence
• Develop and implement visual merchandising standards to optimize product visibility and sales, both in-store and online
• Analyze sales and customer feedback to identify popular items and potential new merchandise opportunities
• Coordinate with suppliers and vendors to ensure timely delivery, quality compliance, and advantageous terms for merchandise procurement
• Collaborate with the marketing team to promote merchandise through various marketing channels, enhancing brand recognition and revenue generation
• Handle customer inquiries, concerns, and returns in a professional and efficient manner, ensuring high levels of customer satisfaction
• Monitor and report on key metrics such as sales trends, inventory turnover, and customer engagement, providing insights for informed decision-making
• Foster a positive shopping environment through exceptional store maintenance, customer service, and staff supervision
• Contribute to the development and execution of seasonal and promotional events and campaigns
• Assist in the preparation and adherence to the merchandise budget, identifying cost-saving opportunities and providing financial reports as required
• Keep up-to-date of the latest retail trends, technologies, and best practices, implementing new processes to enhance operational efficiency and customer satisfaction
• Assist in the creation and dissemination of engaging social media content to promote the university’s merchandise, special offers, and in-store / online events, in collaboration with the social media team
• Facilitate the procurement of custom merchandise for various university departments, ensuring adherence to brand guidelines, budget constraints, and delivery timelines
• Perform other related duties as assigned to support the overall goals of the university and the department

Position Requirements :

Competencies :

• Strong organizational, multitasking, and problem-solving skills
• Excellent communication and interpersonal skills, with a customer-centric approach
• Ability to work flexibly in a fast-paced retail environment, including weekends and holidays as required
• Proficient in retail management software, Microsoft Office Suite, and e-commerce platforms

Education and Experience :

• Bachelor’s degree in Business, Marketing, Retail Management or a related field
• Proven experience in retail merchandising, online sales platforms, and inventory management

Diversity and Inclusivity Statement

University Canada West is strongly committed to equity, diversity and inclusivity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons and others who may contribute to the further diversification of ideas.

The University recognizes that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.

g., parental, elder care and / or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, the University will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Land Acknowledgement

At University Canada West (UCW), we acknowledge that the territories on which UCW and its campuses are situated are the traditional, ancestral and unceded territories of the xʷməθkʷəy̓ əm (Musqueam), Sḵwx̱ wú7mesh (Squamish) and Sel̓ í l̓witulh / səlilwətaɬ (Tsleil-Waututh) Nations.

We thank them for having cared for this land since time immemorial, honour their graciousness to the students who seek knowledge here and iterate our dedication to valuing the ongoing contributions of Indigenous peoples and communities.