Gestionnaire de produit sénior, Outils client/Senior Product Manager, Enterprise Client Tools

THE JOB

As Senior Product Manager on Ticketmaster’s Enterprise team, you will head up product for Ticketmaster’s next generation Fan Assist capabilities.

In this high visibility leadership role, you will research and synthesize customer requirements and business objectives into an actionable product roadmap that builds on our platform product vision, rallies the support of Ticketmaster’s senior leadership team, inspires the creativity and centeonfidence of your designers, developers and other product managers, and enjoy running bear hugs from clients at thousands of iconic live event venues around the world.

WHAT YOU WILL BE DOING

Own, socialize and evangelize the product roadmap for Ticketmaster’s next generation client-facing Fan Assist capabilities

Perform business analysis, competitive research and client interviews to understand the needs, concerns and aspirations of Ticketmaster’s enterprise clients.

Working with senior architects, developers and designers, propose and drive implementation of innovative Fan Assist capabilities that drive measurable and sustained business value for Ticketmaster and our enterprise clients

Establish OKRs for your Fan Assist product portfolio; continuously analyzing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement

Distill business requirements into clear, actionable and well-prioritized user stories, wireframes, diagrams, data models, functional prototypes and any other development artifacts that guide your development team from whiteboard to web

Develop to and lead go-to-market plans and activities for your products / features

Document new processes and configuration capabilities, liaising with our

training teams to create assets to support feature rollout and new user

onboarding.

Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products / features.

Perform User Acceptance tests prior to release to ensure that customer and business needs are being satisfied throughout the product lifecycle

Be the internal and external champion and subject matter expert for your products and their associated features, communicating your team’s status and roadmap to stakeholders and customers

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

7+ years experience leading the implementation of new software applications, platforms and / or web services, ideally in a technical productmanagement capacity

Experience developing or integrating with B2B, eCommerce or enterprise tooling platforms or services, payments, fraud and order processing systems and customer service or support applications.

Demonstrable knowledge of enterprise-grade software development architectures, frameworks, languages, protocols, methodologies, and tools.

No prior coding experience is required but proven ability to develop rapid prototypes and understand / discuss architectural tradeoffs with highly technical teammates is highly desired

Excellent presentation, interpersonal and written communication skills in English.

Experience improving user experiences and advocating for change

Hands on experience juggling multiple product workstreams in a fast-paced environment

Mastery of agile software development practices, paired with an interest or proven ability to apply them in a matrixed organization packed with world class engineers

Prior experience working with geographically distributed teams is highly desired

Ability to travel up to 20%(North America)

Assets :

Experience in ticketing, live events, event management, or related industries a plus

Candidates fluent in French, Spanish, or Portuguese are preferred

YOU (BEHAVIOURAL SKILLS)

Are a lifetime learner who thinks holistically and connectsdots across domains

A born evangelist, you design for possibility, optimize for reality and rally people arounda clear and compelling vision for a better tomorrow

Have exceptional quantitative data analysis, critical thinking skillsand an ability to spot trends and derive actionable conclusions from sparse datasets

Are self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting

Have experience applying web analytics and Multivariate / A-B testing tools and techniques to everyday problems

Bonus points for knowledge of and experience developing data models, APIs, data streams, lambdas, machine learning, i18n and L10n, low fidelity wireframes, UML, modern web development technology and frameworks

Expertise in broad range of business problems and their various system solutions. B2B, SaaS or Enterprise design experience is a plus.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and need an accommodation due to a disability, please email .

Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

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