Customer Service Representative

Description : WHO WE ARE :

We are looking for a Customer Service Representative to join our team. This is a full time, permanent position. The working hours are from 9AM-5PM.

Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.

The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to :

• Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
• Responds to customer emails, calls and inquiries on other platforms, daily;
• Identifies customer’s needs and reacts accordingly following established processes;
• Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
• Assists the e-commerce department during peak periods;
• Other tasks as required.

WHAT YOU’LL NEED :