Position Details
We are looking for a Claims Adjuster that is Member-centric when progressing a claim file to an expedient resolution, while following file management techniques to meet/exceed key performance indicators.
What You Will Do:
Investigate, evaluate, analyze, negotiate and settle property claims (low to moderate severity in nature)
Interpret policy conditions, legislation and confirm coverage for policy holders
Conduct investigations, which include taking phone statements, coordinating services with service providers, consulting with contractors and vendors, etc.
Evaluate liability, salvage and subrogation exposure and potential
Contact and coordinate all parties involved in all stages of the claims process
Review and analyze initial losses to ensure file meets assignment criteria
Respond to client complaints and appeals
Determine proper kind of loss (KOL) reserves based on exposure and authority level
Examine claims files handled by Independent Adjusters when required
Prepare and maintain various reports on property claims
General support of claims area and special projects as required
Who You Are
An educational background including relevant post-secondary education
2-5 years prior property claims handling experience coupled with 2-3 years customer service experience
CIP designation or working towards a CIP designation
Excellent customer service and interpersonal skills
Exceptional written and verbal communication skills
Excellent organizational skills are essential
Career minded individuals whom have demonstrated a career path
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